Presales Lead - ITSM Platform

About The Role

Key Responsibilities

• Collaborate with sales teams to understand client requirements and tailor solution presentations accordingly.
• Translate business challenges into technical solutions using ITSM platforms such as ServiceNow, BMC, Ivanti, Freshworks, or similar.
• Participate in presales activities including solutioning, presentations, proposal creation, and client workshops.
• Support technical assessments, scoping discussions, and effort estimations for ITSM solutions.
• Conduct product demonstrations, Proof of Concepts (POCs), and respond to RFPs/RFIs.
• Work with cross-functional teams to ensure smooth transition from presales to project execution.
  

Key Requirements

• Hands-on experience in ServiceNow (implementation, upgrade, or migration projects).
• Exposure to ITSM platforms such as BMC, Ivanti, or Freshworks is a strong advantage.
• Strong understanding of ITSM domain and enterprise service management.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to articulate complex solutions to both technical and non-technical stakeholders.
• Proven track record of contributing to successful presales engagements.