Pre-Sales Representative

Role Overview

Pre-Sales Representative

Key Responsibilities

• Contact incoming leads promptly via calls, emails, or WhatsApp.
• Understand customer requirements and pain points in detail.
• Provide an initial overview of RoadCasts products and capabilities.
• Ask relevant questions to assess fit, use cases, and potential scope.
• Document and qualify the lead based on product need, budget, and timeline.
• Prepare a clear and structured lead brief for the sales team.
• Coordinate with the sales team to ensure smooth handover and follow-up.
• Maintain accurate records in CRM for all interactions.
• Support basic pre-sales tasks like product explanation, feature clarification, and requirement gathering.

Requirements

• 1-3 years of experience in pre-sales, inside sales, or customer-facing roles.
• Strong communication and questioning skills.
• Ability to quickly understand tech products and explain them simply.
• Good documentation and CRM management skills.
• Organized, proactive, and comfortable speaking to customers.

Preferred Skills

• Experience in SaaS or tech products.
• Understanding of logistics, mobility, or fleet management systems is a plus.