Avanciers INC is Scouting dynamics Mobility- RF Program Manager for our Implementer Company in India Role: Mobility- RF Program Manager Location: Bangalore/ Chennai Band: C1/C2 Openings: 1 Job Description: We are looking for a Mobility and RF Subject matter expert with a strong desire to learn and innovate - you help challenge the status quo and you are very eager to develop new skills to help our customer stay on the leading edge of digital employee experience. The candidate should be heavily motivated by both the problem hunting and understand the Mobility and RF MDM tools to drive a better user experience in enterprise IT. This is a unique opportunity to improve User experience at scale by brining innovative thoughts and technology changes Responsibilities: Support the Design and Architecture of the SOTI mobile device management (MDM) platform Hands-on Working experience of Intune, Mobile Device Management Ivanti , Rf devices and Specialty printers , Workspace 1 & Digital Workplace Cloud management (Intune, Workspace 1) Good technical knowledge of Mobile Device Management Ivanti, Rf devices, ServiceNow Automation, Digital Workspace Orchestration and System Integration, Innovate and Improvise Mobility System Management, Workspace 1 and Patching for Rf devices/ specialty printers Maintain, manage, update, and support of MDM connected devices Maintain N-1 currency and compliance, including user acceptance testing Troubleshoot device related issues, end to end, including backend application & systems Maintenance & support of the middleware servers and applications such as Velocity Console, StayLinked Create and maintain master documentation repository, runbooks, operating manuals, end-user documentation including updates to disaster recovery and business continuity plans Maintain the physical asset inventory Proof of Concept evaluations, configure and onboard new devices Coordinate with the major incident management team for effective problem management and root cause analysis Identify and address system health and pain-points, provide remediation plan Recommend system enhancements, helping drive the future technology strategy and roadmap Should have excellent experience towards scripting and using the same to automate the workload. Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment and highly passionate. Strong customer relationship management is required; handle various end point devices of ~20K Should be able to manage a team size of 10 Engineer. Good executive presence, ability to present and converse with senior leadership, C-Suite. Communicate and collaborate with several levels of both Wipro and the Customer Organization Ready to travel within India or International, if required. Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. Experience in SLM / KPI / SLA / XLA Management Expertise in Process definitions or review of existing processes and rework the process to enable smooth service delivery. Help improving the team architecture, design and development best practices. Have a natural curiosity for data and anomalies, be intrigued by the “why”. Participate actively in the technology roadmap planning, leveraging input from Nexthink and other DEX data sources. Work with the agile iterative/incremental mindset and best practices and participate actively to the different ceremonials. Strong interest in emerging technologies such as generative AI and how this can help drive better data outcomes. Requirements: Proven track record driving Mobile Device Management Ivanti , RF devices and Workspace1 team across an enterprise globally.. Strong understand of Enterprise IT, Mobility devices like Apple, Andriod , Workspace1 workloads. B. E. /B. Tech in Computer Science (or equivalent), MSc preferred Experience Data Analysis and Data Gathering Processes. Strong motivation for complex challenges and learning new technologies. Excellent communication and teamwork skills Mind-set oriented towards continuous improvement, lean thinking and high-quality work Experience with speaking at technical conferences is a plus Fluent in English (spoken and written) Experience with Zebra RF Devices Experience with Zebra specialty label printers Mobile Device Management (MDM) experience (preferably SOTI MDM) Certifications Experience with StayLinked terminal emulation, and Velocity Console, etc. Experience with Zebra’s Mobility DNA tools (LifeGuard, StageNow, Enterprise Home Screen, RxLogger, Worry-Free Wi-Fi) Experience with Pick2Voice and Pick2Light solutions Relevant vendor and industry training and certifications MS Intune, Data Analytics Project Management / Program Management certification preferred Show more Show less
