Practitioner Success Manager, Measurement Platforms and Effectiveness

Note: By applying to this position you will have an opportunity to share your preferred working location from the following:

Hyderabad, Telangana, India; Bengaluru, Karnataka, India

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Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience in digital marketing and go-to-market strategy execution.
• Experience in managing multi-stakeholder engagements.
  

Preferred qualifications:

• Experience in technical support and troubleshooting, with a customer-first mindset and a focus on solution ownership, complemented by skills in business analysis, dashboard development, and data-driven insights.
• Experience in consulting or business development, with the ability to identify and prioritize business opportunities.
• Knowledge of advertising solutions and the media landscape, both online and offline.
• Knowledge of Google Ads along with thinking focused on solving business challenges.
• Ability to manage cross-functional and cross-regional partnerships.
• Ability to influence executive leadership, with communication and problem-solving abilities.
  

About The Job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video .

Responsibilities

• Enable frontline readiness to support launches and migrations for Measurement Platforms and Effectiveness. Partner with the gTech Customer Support to enable customer support activities like training, SOP creation, and hotspot issue analysis.
• Drive activation of Measurement foundations products (e.g., Tagging, EC, first party Audiences) including development of gTech Ads services strategy to assist in achieving regional goals.
• Help in prioritization and designing the right goals and metrics, analyzing the existing headroom.
• Create and maintain servicing plans for advertisers. Work on continuous improvement of services strategy via the integrated MoS to adopt any changes in the products and metrics.
• Influence technical solutions to drive product priorities.
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .