We are seeking a seasoned Practice Head with deep expertise in the Source-to-Pay (S2P) / Procurement domain to lead and scale our global services organization. This leader will define the professional services strategy, ensure delivery excellence, and drive measurable business outcomes for our customers through large-scale procurement transformation programs. The role demands a balance of strategic vision, practice excellence, and domain leadership to deliver world-class S2P solutions built on customer value, innovation, and satisfaction.
Key Responsibilities - Strategic Leadership: Define and execute the global professional services strategy for procurement and S2P transformation, aligned with business growth and customer success outcomes.
- Practice Development: Build and scale a world-class S2P-focused professional services team across geographies; establish delivery frameworks, best practices, and accelerators.
- Customer Value Realization: Partner with C-level executives to ensure seamless onboarding, implementation, and adoption of Source-to-Pay solutions, delivering tangible business impact.
- Delivery Excellence: Lead large-scale, complex S2P transformation programs with strong focus on governance, quality, and customer satisfaction.
- P&L Ownership: Own and manage the P&L for Professional Services, ensuring revenue growth, profitability, and efficient resource utilization.
- Innovation & Automation: Leverage AI, automation, and analytics to accelerate procurement solution delivery, optimize implementations, and create scalable service models.
- Business Growth: Partner with Sales, Product, and Customer Success to create differentiated S2P offerings, support pre-sales, and identify new revenue streams.
- Thought Leadership: Represent Zycus in global procurement forums, publish domain insights, and position our Professional Services as a strategic differentiator.
Required Skills & Experience - 18 25+ years of experience in Professional Services / Consulting / SaaS delivery with strong expertise in Source-to-Pay, Procure-to-Pay, or Procurement transformation .
- Proven track record of leading large, global S2P programs and managing P&L for Professional Services businesses .
- Experience scaling global delivery organizations managing large, distributed, multi-disciplinary teams.
- Deep understanding of enterprise SaaS and procurement digital transformation , from implementation to business value realization.
- Expertise in creating repeatable service offerings, accelerators, and frameworks for procurement/S2P delivery.
- Strong commercial acumen with ability to drive growth and influence go-to-market strategy.
- Hands-on exposure to AI, automation, and analytics in modernizing procurement delivery models.
- Executive presence with proven ability to influence C-level stakeholders.
- Recognized thought leader in procurement/S2P, with active contributions to industry forums or client advisory roles.
Leadership Competencies - Visionary Leadership: Ability to define and communicate a compelling vision for procurement-focused Professional Services.
- Change Leadership: Proven success in driving large-scale procurement and S2P transformations.
- Customer-Centric Mindset: Deep commitment to delivering measurable procurement value and building trusted executive relationships.
- Global People Leadership: Skilled in attracting, developing, and retaining top procurement and delivery talent.
- Collaboration & Influence: Strong ability to work cross-functionally with Sales, Product, and Customer Success.
- Strategic Agility: Ability to balance long-term strategy with short-term execution.