Power BI support role

Job Title: Support & Operations Analyst

Work Hours:

Primary Skills:

Secondary Skills:

Key Responsibilities

• Technical Expertise
• Develop, maintain, and optimize SQL queries, SSIS packages, and Power BI dashboards.
• Possess good working knowledge of Power BI and Excel for reporting and analytics.
• Analyze code, troubleshoot issues, and ensure timely debugging and resolution.
• Operational Excellence
• Deliver data and reports accurately and on schedule as per defined SLAs.
• Handle client queries efficiently without compromising on quality.
• Coordinate with internal teams to ensure smooth operations and timely project delivery.
• Client & Stakeholder Management
• Communicate effectively with clients and stakeholders (both verbal and written).
• Manage customer expectations and handle difficult conversations when required.
• Share investigation results, insights, and observations in a structured manner.
• Collaboration & Teamwork
• Work closely with cross-functional teams to perform quality checks and meet project deadlines.
• Support team members in issue resolution and process improvements.
• Demonstrate strong organizational and multitasking skills to handle multiple priorities.
• Reporting & Analysis
• Create and maintain interactive dashboards and reports using Excel and Power BI.
• Analyze business logic and data trends to identify areas for improvement.
• Ensure data accuracy, consistency, and compliance across deliverables.
  

Desired Skills & Attributes

• Strong knowledge of SQL, SSIS, and Power BI.
• Excellent communication (verbal and written) and debugging skills.
• Ability to multitask, prioritize effectively, and deliver within tight timelines.
• Strong analytical thinking, problem-solving, and organizational abilities.
• Self-motivated, detail-oriented, and capable of working independently with minimal supervision.