Platform Support Specialist - Associate

Introductory Marketing Language

Job Summary

Job Responsibilities

• Administer AEM Guides, Assets, and Sites environments for optimal performance.
• Configure workflows, templates, and metadata schemas to support secure authoring.
• Manage user permissions and access controls across the platform.
• Coordinate upgrades, enhancements, and system patches with Adobe and internal teams.
• Troubleshoot authoring, publishing, and output issues to ensure stability.
• Implement sustainable fixes for recurring technical problems.
• Collaborate with Business Authoring teams to streamline workflows.
• Generate reports and dashboards on publishing performance and system metrics.
• Monitor platform health and proactively address potential risks.
• Support end-user efficiency through training and documentation.
• Drive continuous improvement initiatives for content lifecycle management.

Required Qualifications, Capabilities and Skills

• Demonstrate 5+ years of experience in AEM administration or platform support.
• Apply strong knowledge of AEM workflows, templates, and metadata schemas.
• Utilize familiarity with DITA XML and structured authoring principles.
• Coordinate upgrades and enhancements with global vendor and technology partners.
• Exhibit excellent analytical, troubleshooting, and documentation skills.
• Communicate and collaborate effectively across cross-functional, global teams.
• Maintain curiosity and commitment to staying current with industry trends and innovations.

Preferred Qualifications, Capabilities and Skills

• Leverage experience working with AEM as a Cloud Service.
• Employ exposure to automation tools, reporting scripts, or QA validation frameworks.
• Integrate experience in ficial services or other regulated industries.
• Adapt quickly to evolving enterprise content management technologies.
• Contribute insights from working in large-scale, global organizations.
• Support process automation and efficiency improvements.
• Enhance platform capabilities through innovative solutions