Platform Support Specialist - Associate

As an AEM Platform Support Specialist at J.P. Morgan, you will play a crucial role in ensuring the stability and optimization of AEM environments supporting the global content ecosystem. Your responsibilities will include: - Administering AEM Guides, Assets, and Sites environments for optimal performance. - Configuring workflows, templates, and metadata schemas to support secure authoring. - Managing user permissions and access controls across the platform. - Coordinating upgrades, enhancements, and system patches with Adobe and internal teams. - Troubleshooting authoring, publishing, and output issues to ensure stability. - Implementing sustainable fixes for recurring technical problems. - Collaborating with Business Authoring teams to streamline workflows. - Generating reports and dashboards on publishing performance and system metrics. - Monitoring platform health and proactively addressing potential risks. - Supporting end-user efficiency through training and documentation. - Driving continuous improvement initiatives for content lifecycle management. Qualifications required for this role include: - 5+ years of experience in AEM administration or platform support. - Strong knowledge of AEM workflows, templates, and metadata schemas. - Familiarity with DITA XML and structured authoring principles. - Coordinating upgrades and enhancements with global vendor and technology partners. - Excellent analytical, troubleshooting, and documentation skills. - Effective communication and collaboration across cross-functional, global teams. - Curiosity and commitment to staying current with industry trends and innovations. Preferred qualifications, capabilities, and skills for this role: - Experience working with AEM as a Cloud Service. - Exposure to automation tools, reporting scripts, or QA validation frameworks. - Experience in financial services or other regulated industries. - Ability to adapt quickly to evolving enterprise content management technologies. - Insights from working in large-scale, global organizations. - Support process automation and efficiency improvements. - Enhancing platform capabilities through innovative solutions.,