11 Structured Authoring Jobs

About Futureforce University Recruiting Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Location: Bangalore/Hyderabad The Service & Field Service Cloud Content Experience (CX) Team is looking to add an early-career technical writer to its growing team! Service Cloud is the #1 platform for customer service, with nearly $9 billion in annual revenue. We are delivering cutting edge products that leverage the latest AI technology to help organizations grow their business and provide world class customer service across all digital channels. We believe in doing well by doing good. This includes our 1-1-1 model of committing 1% of our equity, technology, and employees time to build a more equitable and sustainable world. In this role, you'll deliver critical content to help customers set up and adopt Service and Field Service Cloud products. This includes in-app assistance, online help, API documentation,Trailhead content, and videos. You'll work closely with other writers, engineers, product managers, designers, marketers, and other subject matter experts. You'll track and report on key metrics for your content. Your work will directly help customers achieve their business goals with cutting edge customer service products, including new generative AI features. Our ideal candidate is detail-oriented, self-assured, organized, and curious. You're enthusiastic about new technology, including generative AI. You're passionate about communicating complex technical information to lay and technical audiences. You're an empathetic and collaborative teammate. Required Experience/Skills: 1-2 years of professional writing or communications experience 1-2 years of experience working for a technology or software company Ability to write clear, concise, and approachable content and to adapt your voice, tone, and style to the audience Ability to quickly and independently learn and explain complex technologies Curiosity about how things work and figuring out how they could work better Experience using generative AI Experience being part of a global team and collaborating with teams in other time zones High standards of quality and attention to detail Excellent problem solver Strong advocate for the customer Ability to create a content strategy for a product Ability to work collaboratively and manage multiple deliverables within tight deadlines Strong team player with excellent communication skills Bachelor's degree in a technical, communications, or writing field, or equivalent experience Desired Experience/Skills: Experience with source control software such as Perforce or Git Experience with XML-based authoring tools such as Oxygen Experience with API documentation Experience with DITA and structured authoring Experience with the Agile development environment Experience in customer service or with customer service applications Experience with generative AI and machine learning Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and , and our AI agents accelerate your impact so you can . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

The Service & Field Service Cloud Content Experience (CX) Team located in Bangalore/Hyderabad is seeking an early-career technical writer to join their expanding team. Service Cloud, a leading platform for customer service, generates nearly $9 billion in annual revenue. The team is dedicated to creating innovative products that utilize AI technology to help businesses expand and deliver exceptional customer service across various digital channels. Emphasizing the importance of corporate social responsibility, the team follows a 1-1-1 model committing 1% of equity, technology, and employees" time to support a more equitable and sustainable world. As a Technical Writer, you will play a crucial role in providing essential content to assist customers in setting up and adopting Service and Field Service Cloud products. Your responsibilities will include creating in-app guidance, online help, API documentation, Trailhead content, and videos. Collaboration with fellow writers, engineers, product managers, designers, marketers, and subject matter experts will be a key aspect of your role. Tracking and reporting on key metrics related to your content will also be part of your duties, directly contributing to customer success with cutting-edge customer service products featuring new generative AI capabilities. The ideal candidate for this position is detail-oriented, self-assured, organized, and inquisitive. You should demonstrate enthusiasm for new technologies, particularly generative AI, and possess a strong passion for conveying complex technical information to both technical and non-technical audiences. Additionally, you should exhibit traits of empathy and collaboration. Required Experience/Skills: - 1-2 years of professional writing or communications experience - 1-2 years of experience in a technology or software company - Ability to produce clear, concise, and easily understandable content, adjusting voice, tone, and style according to the audience - Capacity to swiftly grasp and articulate complex technologies independently - Inquisitiveness about the functionality of systems and a drive to enhance their performance - Proficiency in using generative AI - Experience working in a global team environment and collaborating across different time zones - Strong commitment to quality and meticulous attention to detail - Exceptional problem-solving abilities - Strong customer advocacy - Competency in devising a content strategy for a product - Ability to work effectively in a team, managing multiple tasks under tight deadlines - Outstanding communication skills and a collaborative spirit - Bachelor's degree in a technical, communications, or writing field, or equivalent experience Desired Experience/Skills: - Familiarity with source control software such as Perforce or Git - Proficiency in XML-based authoring tools like Oxygen - Experience in API documentation - Knowledge of DITA and structured authoring - Exposure to Agile development practices - Background in customer service or customer service applications - Understanding of generative AI and machine learning,

We are hiring a Technical Writer for our client, Bangalore. The role involves creating and maintaining structured technical documentation for electronics, semiconductors, and computer hardware/software products. Responsibilities: Create and maintain high-quality technical documentation with clarity and accuracy. Ensure compliance with corporate documentation standards and guidelines. Work closely with engineers and technical leads to convert complex concepts into user-friendly content. Lead documentation projects including planning, scheduling, and reporting. Support continuous improvement of documentation processes and tools. Required Skills & Qualifications: Degree/Post-graduation in Electronics OR equivalent technical writing/information development experience in Electronics/Microprocessors/SoC. 36 years of experience as Technical Writer. Strong knowledge of Semiconductors, Embedded Electronics, Microprocessors, SoC, Hardware & Software Engineering. Expertise in Documentation Production Cycle, Structured Authoring, DITA, XML, HTML. Excellent command of English (written & verbal). Proficiency in tools such as oXygen XML Editor, CMS, Tortoise SVN, MS Office, MS Visio, Graphics/Multimedia tools. Ability to work independently and as part of a global team.

Job Title: Technical Writer Location: Bengaluru(Hybrid) At Reltio, we believe data should fuel business success. Reltios AI-powered data unification and management capabilitiesencompassing entity resolution, multi-domain master data management (MDM), and data productstransform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud delivers interoperable data where and when it&aposs needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brandsacross multiple industries around the globerely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First, we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It. Every day, we innovate and evolve, so that today is Always Better Than Yesterday. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If youre ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, lets talk! Job Summary As a Technical Writer, youll create clear, concise, and user-focused documentation for Reltios data and API platformshelping users confidently adopt AI-driven features and data services Job Duties And Responsibilities Write and maintain product docs, API guides, and release notes for cloud-based apps and developer tools Translate complex technical concepts into simple, actionable language Document AI-based workflows and automation tools used across the platform Collaborate with engineers, product managers, and designers to improve UX through content Apply Reltios editorial and DITA standards for consistent and structured output Improve docs using feedback, metrics, and AI insights Support content creation for tutorials, how-to videos, and UI-integrated help Skills You Must Have 2 to 4 years of technical writing experience, preferably in enterprise SaaS or cloud platforms Strong writing and editing skills; ability to explain technical concepts clearly for diverse audiences Familiarity with AI/ML terminology and experience documenting AI-driven features or tools Hands-on knowledge of DITA, XML, or structured authoring Experience with tools like Oxygen XML, Confluence, Jira, Acrolinx, Snagit, Captivate, or Videate Ability to work independently in a fast-paced, remote-friendly environment Bonus: Exposure to AI-powered authoring workflows or content intelligence platforms Bachelor&aposs/Master&aposs degree relevant to functional area or equivalent experience. DITA/XML structured/topic-based authoring DITA/XML authoring tools (oXygen XML, XMetal, or similar) CCMS (Heretto, Ixiasoft, Paligo, or similar) Editorial style guides (Microsoft Writing Style Guide, Chicago Manual of Style, or similar) Software as a Service (SaaS), server/systems management, networking technologies, and /or cloud computing Skills That Are Nice To Have Issue and project tracking software (Confluence, JIRA, Zendesk, or similar) Code documentation tools (Swagger, JavaDoc, JSON, or similar) Style governance software (Acrolinx, Grammarly, or similar) Federated search software (SearchUnify, Coveo, or similar) Why Join Reltio At Reltio, We Believe That Taking Care Of Our Employees Is Key To Their Success And Well-being. Heres Why You Should Join Our Team Health & Wellness: Comprehensive Group medical insurance including your parents with additional top-up options. Accidental Insurance Life insurance Free online unlimited doctor consultations An Employee Assistance Program (EAP) Work-Life Balance: 36 annual leaves, which includes Sick leaves 18, Earned Leaves - 18 26 weeks of maternity leave, 15 days of paternity leave Very unique to Reltio - 01 week of additional off as recharge week every year globally Support for home office setup: Home office setup allowance. Stay Connected, Work Flexibly: Mobile & Internet Reimbursement No need to pack a lunchweve got you covered with free meal. And many more.. Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Show more Show less

Job Description Required Skills & Qualifications: Bachelors degree in English, Communications, Technical Writing, Computer Science, or a related field. 57 years of proven experience in technical writing in a software or IT environment. Strong understanding of software development life cycles (SDLC), Agile methodologies, and technical documentation practices. Familiarity with APIs, SDKs, and developer documentation. Experience with structured authoring (DITA/XML). Knowledge of HTML, CSS, or scripting languages is a plus. Responsibilities Key Responsibilities: Create, edit, and maintain clear, concise, and accurate documentation including user guides, installation manuals, API documentation, online help, and FAQs. Work closely with engineering, product, and QA teams to gather technical information and translate it into easy-to-understand content. Organize and structure content to support discoverability, reuse, and scalability. Adhere to documentation standards and style guides to ensure consistency across all documents. Manage multiple documentation projects with competing deadlines. Conduct peer reviews and provide feedback to improve the overall quality of documentation. Participate in product design and usability reviews to provide feedback from a documentation perspective. Use tools like Markdown, XML, DITA, or other content authoring tools as required. Qualifications ABOUT US About Us Bristlecone is the leading provider of AI-powered application transformation services for the connected supply chain. We empower our customers with speed, visibility, automation, and resiliency to thrive on change. Our transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platforms. Bristlecone is ranked among the top ten leaders in supply chain services by Gartner. We are headquartered in San Jose, California, with locations across North America, Europe and Asia, and over 2,500 consultants. Bristlecone is part of the $19.4 billion Mahindra Group. Equal Opportunity Employer Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status . Information Security Responsibilities Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System. Take part in information security training and act while handling information. Report all suspected security and policy breach to InfoSec team or appropriate authority (CISO). Understand and adhere to the additional information security responsibilities as part of the assigned job role. Show more Show less

Job Title: Technical Writer Location: Bengaluru(Hybrid) At Reltio, we believe data should fuel business success. Reltios AI-powered data unification and management capabilitiesencompassing entity resolution, multi-domain master data management (MDM), and data productstransform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud delivers interoperable data where and when it&aposs needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brandsacross multiple industries around the globerely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First, we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It. Every day, we innovate and evolve, so that today is Always Better Than Yesterday. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If youre ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, lets talk! Job Summary As a Technical Writer, youll create clear, concise, and user-focused documentation for Reltios data and API platformshelping users confidently adopt AI-driven features and data services Job Duties And Responsibilities Write and maintain product docs, API guides, and release notes for cloud-based apps and developer tools Translate complex technical concepts into simple, actionable language Document AI-based workflows and automation tools used across the platform Collaborate with engineers, product managers, and designers to improve UX through content Apply Reltios editorial and DITA standards for consistent and structured output Improve docs using feedback, metrics, and AI insights Support content creation for tutorials, how-to videos, and UI-integrated help Skills You Must Have 2 to 5 years of technical writing experience, preferably in enterprise SaaS or cloud platforms Strong writing and editing skills; ability to explain technical concepts clearly for diverse audiences Familiarity with AI/ML terminology and experience documenting AI-driven features or tools Hands-on knowledge of DITA, XML, or structured authoring Experience with tools like Oxygen XML, Confluence, Jira, Acrolinx, Snagit, Captivate, or Videate Ability to work independently in a fast-paced, remote-friendly environment Bonus: Exposure to AI-powered authoring workflows or content intelligence platforms Bachelor&aposs/Master&aposs degree relevant to functional area or equivalent experience. DITA/XML structured/topic-based authoring DITA/XML authoring tools (oXygen XML, XMetal, or similar) CCMS (Heretto, Ixiasoft, Paligo, or similar) Editorial style guides (Microsoft Writing Style Guide, Chicago Manual of Style, or similar) Software as a Service (SaaS), server/systems management, networking technologies, and /or cloud computing Skills That Are Nice To Have Issue and project tracking software (Confluence, JIRA, Zendesk, or similar) Code documentation tools (Swagger, JavaDoc, JSON, or similar) Style governance software (Acrolinx, Grammarly, or similar) Federated search software (SearchUnify, Coveo, or similar) Why Join Reltio At Reltio, We Believe That Taking Care Of Our Employees Is Key To Their Success And Well-being. Heres Why You Should Join Our Team Health & Wellness: Comprehensive Group medical insurance including your parents with additional top-up options. Accidental Insurance Life insurance Free online unlimited doctor consultations An Employee Assistance Program (EAP) Work-Life Balance: 36 annual leaves, which includes Sick leaves 18, Earned Leaves - 18 26 weeks of maternity leave, 15 days of paternity leave Very unique to Reltio - 01 week of additional off as recharge week every year globally Support for home office setup: Home office setup allowance. Stay Connected, Work Flexibly: Mobile & Internet Reimbursement No need to pack a lunchweve got you covered with free meal. And many more.. Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Show more Show less

Zenoti is a leading provider of cloud-based software solutions for the beauty and wellness industry, offering a comprehensive mobile platform that enables businesses to efficiently manage various aspects of their operations. From online appointment bookings to POS, CRM, employee management, inventory control, and marketing programs, Zenoti's solution is designed to enhance operational efficiency and customer engagement. With a focus on reliability, scalability, and leveraging enterprise-level technology, Zenoti aims to empower businesses of all sizes to streamline operations and drive growth. With a global presence spanning over 50 countries and serving more than 30,000 salons, spas, medspas, and fitness studios, Zenoti has established itself as a trusted partner for renowned brands such as European Wax Center, Hand & Stone, Massage Heights, and CorePower Yoga, among others. The company's recent achievements include reaching a unicorn valuation of over $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking among the fastest-growing companies in North America. As part of the Zenoti team, you will be responsible for editing and proofreading user documentation, training materials, and release communications to ensure clarity, accuracy, and compliance with editorial guidelines. Collaborating with the Content Localization Lead, you will optimize content for localization and facilitate efficient translation processes. By providing constructive feedback to technical writers and maintaining editorial standards, you will contribute to a culture of continuous learning and excellence. To excel in this role, you should possess a Bachelor's or Master's degree in English, Journalism, Technical Communication, or a related field, along with at least 8 years of experience in technical editing, preferably in a SaaS or B2B environment. Strong command of English grammar, familiarity with structured authoring tools, and the ability to work with AI-powered content tools are essential qualifications. Additionally, you should demonstrate high attention to detail, prioritization skills, and a collaborative mindset to work effectively with cross-functional teams. Joining Zenoti offers you the opportunity to drive content quality in a high-impact role, collaborate with talented professionals, and contribute to content experiences used by a diverse global audience. If you are passionate about creating high-quality content, understand the impact of AI and localization on user experience, and thrive in a dynamic, team-oriented environment, we invite you to be part of our team at Zenoti.,

As a Technical Writer at Salesforce, you will play a crucial role in producing documentation and content experiences aimed at assisting customers in maximizing the benefits of our products. Collaborating closely with fellow writers, product managers, engineers, and the User Experience (UX) team within an Agile development environment, you will be responsible for creating in-app assistance, guides, interactive training modules, and videos tailored for administrators, users, and developers. Your dedication to innovation and solution-oriented content strategies will ensure the delivery of timely and relevant content to our users. With a minimum of 6-15 years of experience in documenting software for technical audiences, you will demonstrate your ability to craft clear, concise, and user-friendly content. Your expertise in creating content for end users, coupled with a knack for quickly grasping complex technologies, will be essential in meeting our high standards of quality and attention to detail. Proficiency in XML-based authoring tools like Oxygen and experience with source control software such as Perforce or Git will be advantageous. In this role, your problem-solving skills, effective communication, and strong advocacy for the customer will be key assets. Your ability to work collaboratively, manage multiple projects under tight deadlines, and uphold a structured approach to authoring content will be pivotal in your success. A Bachelor's degree in a technical, communications, or writing field, or equivalent experience, along with knowledge of DITA and structured authoring, is required. Experience in an Agile development environment will be an added advantage. Desirable skills include familiarity with source control software, the ability to comprehend and generate short code snippets in various programming languages, exposure to CRM applications (prior knowledge of Salesforce is a plus), proficiency in Salesforce-specific technologies (like Apex and Lightning Web Components), programming expertise in HTML, and a related technical degree. In addition to a competitive salary, you will enjoy a comprehensive benefits package that includes well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Our commitment to continuous learning is reflected in world-class enablement and on-demand training through Trailhead.com. You will have the opportunity to engage with executive thought leaders, receive regular coaching sessions with leadership, participate in volunteer activities, and contribute to our 1:1:1 model for community giving back. For more information on benefits and perks, please visit https://www.salesforcebenefits.com/.,

As aTechnical Content Developer and Designer, you’ll play a key role in shaping how users experience our products by designing, writing, and delivering high-quality technical content. You'll work closely with cross-functional teams—product managers, designers, engineers, and support—to create content that helps users understand and succeed with our software. This role focuses on crafting user-centered documentation, in-product UX writing, and other content formats that support the end-to-end product experience. Required education Bachelor's Degree Preferred education Technical Diploma Required technical and professional expertise 2+ years of proven experience in technical writing, user assistance writing, embedded content development, or similar roles. Expert-level proficiency of written and verbal English and ability to write clear, engaging, and accurate content. Intermediate-level proficiency with authoring tools such as AEM, Oxygen, Visual Studio Code, or similar and Markdown / Markdown languages structured authoring (such as DITA XML) for creating topic-based information that meets audience requirements version control systems such as GitHub Understanding of audience analysis and user-centered content design principles. Ability to analyze and derive insights from quantitative and qualitative user feedbac Preferred technical and professional experience Basic understanding of APIs and developer documentation. Experience designing content for accessibility and globalization. Experience using Generative AI tools for productivity. Experience in Instructional Design Exposure to user research, usability testing, or content validation practices. Basic knowledge of HTML/CSS or programming languages like Python or Java (a plus, not required). Experience working in an agile, squad-based, continuous delivery development mode.

As an integral part of Delta Air Lines" Delta Technology Hub, you will play a crucial role in operational leadership and supervision within the Technical Instructions department. Your primary responsibility will involve overseeing the development, authoring, and management of aircraft technical instructions, which are essential for the maintenance and repair of Delta's fleet of aircraft. You will lead a team that is dedicated to ensuring compliance with FAA Regulations, Engineering documentation, and other relevant data in accordance with Technical Operation Policies & Procedures (TOPP) and departmental Standard Operating Procedures (SOP). Your role will require effective communication and collaboration with various departments such as Maintenance Programs, Line Maintenance, Base Maintenance, Quality Assurance, Engineering, and Supplier Operations. You will be responsible for assigning tasks, problem-solving, decision-making, and providing customer support to ensure the successful execution of initiatives related to technical instructions. Additionally, you must prioritize safety by integrating safety-conscious behaviors into all operational processes and procedures developed by the team. To excel in this role, you should possess an Aircraft Maintenance Engineering license or relevant degree, along with a minimum of five years of experience in authoring and managing Technical Instructions. A strong technical knowledge of aircraft and engines, as well as familiarity with aircraft manuals such as Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), and Engine Maintenance Manual (EMM), will be essential. Experience in structured authoring (e.g., SGML, S1000D, XML) and commercial aviation documentation specifications (e.g., ATA 100, iSpec2200, S1000D) is required. Leadership experience, excellent written and verbal communication skills, strong organizational abilities, and the capacity to handle multiple projects simultaneously with minimal supervision are key attributes for success in this role. Embracing diversity and appreciating varied perspectives and styles will be fundamental in fostering a collaborative and inclusive work environment. Preferred qualifications that will give you a competitive edge include experience with MS Office, Epic Editor, Serna, MS Office products, and Adobe Professional. Additionally, being an innovative thinker with a positive outlook, a proactive approach to software enhancements, and a commitment to continuous process improvements will further enhance your suitability for this position.,

We are seeking an experienced and detail-oriented Technical Writer to join our Telecom Documentation team. The ideal candidate will have a strong background in authoring technical content for 4G/5G network components and a deep understanding of telecom architecture and protocols. This role involves creating user guides, API documentation, and technical reference materials in collaboration with engineering teams, ensuring clarity, accuracy, and compliance with industry standards. Key Responsibilities Create and maintain technical documentation for 4G/5G network components including architecture, configuration, and deployment guides. Develop comprehensive user manuals, API documentation, and reference materials tailored for technical and non-technical audiences. Collaborate with telecom engineers and product teams to gather source information and ensure documentation accuracy. Apply structured authoring techniques using DITA XML and tools like SDL Tridion Docs and XMetaL. Ensure consistency, clarity, and adherence to documentation standards and style guides. Work closely with US-based development teams to align documentation with global standards and regional requirements. Review and update documentation based on product changes and feedback. Primary Skills 4-6 years of experience in technical writing within the telecom/networking domain. Strong knowledge of 4G/5G technologies and network components. Proficiency in structured authoring using DITA XML. Hands-on experience with documentation tools: SDL Tridion Docs XMetaL Excellent written and verbal communication skills in English. Experience in creating API documentation and user guides. Secondary Skills Familiarity with telecom protocols and standards. Ability to work independently and manage multiple documentation projects. Strong attention to detail and commitment to quality. Experience with version control and content management systems. Collaborative mindset and ability to work across global teams. Preferred Qualifications Bachelors degree in Telecommunications, Computer Science, Technical Communication, or a related field. Over 4 years of experience in technical writing, with a focus on telecom and networking. Certification in DITA or technical communication is a plus. Experience working with geographically distributed teams, especially US-based teams. Knowledge of telecom architecture, deployment models, and configuration procedures.