P&L Head- Insurance Vertical

Job Description

About the Company: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. About the Role: As the P&L Head you would act like a mini-CEO for the Insurance Vertical, you will drive operations, revenue, and profitability for our enterprise accounts in the Insurance domain. You will lead a team spanning operations, customer success, and enterprise sales, ensuring seamless execution, exceptional service delivery, and sustained growth. Your role will be pivotal in scaling our insurance vertical, optimizing processes, and expanding key client relationships to maximize impact. Responsibilities: P&L Management: Own financial performance, tracking KPIs to drive profitable, sustainable growth.Make data-driven decisions to meet or exceed revenue and margin targets.Operational Leadership: Oversee day-to-day operations with a focus on service quality and execution excellence.Implement scalable processes, ensure SLA adherence, and drive performance improvements.Anticipate challenges and proactively introduce solutions to optimize efficiency and client satisfaction.Revenue Growth & Client Expansion: Grow revenue through client retention, upselling, and new business acquisition.Lead client engagements, strategic negotiations, and account development.Team Building & Leadership: Build, scale, and mentor high-performing teams in operations, sales, and account management.Champion recruitment, training, and culture-building initiatives that foster ownership and innovation.Tech & Product Collaboration: Provide feedback to enhance automation and tools; collaborate with product teams to improve workflows and efficiency through technology. Qualifications: B. Tech / MBA Required Skills: Min 10 years of progressive experience in the insurance industry, retail sales, or customer-focused operations, with a track record of leading both B2B operations/service delivery and revenue growth.Self-starter, motivated, comfortable working in a high-paced startup environment, balancing execution with building processes and systems for scale.Strong experience in operations, customer success, sales, and managing high-revenue quotas.A data-driven individual with a track record of achieving revenue targets and driving profitability.Strong leadership and people management abilities, with a passion for developing and mentoring teams to achieve outstanding results. Preferred Skills: Pay range and compensation package: Pay range or salary or compensation Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.