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For Employers

Phone Banking Officer

Raman Kumar (Proprietor Of Secure 4 Marketing India)

0 - 1 years

3 - 6 Lacs

thane maharashtra india

Posted:2 months ago| Platform: Foundit logo

Apply

Skills Required

banking commerce communication skill computer opertor ms word back office executive customer service representative customer service customer handling phone banking officers account executive

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Job Location:

Job Summary:

Responsible for handling inbound and outbound customer calls, addressing queries, providing accurate banking information, promoting products, and ensuring excellent customer service while maintaining compliance with banking policies.

Key Responsibilities:

Handle customer calls and resolve banking-related queries.

Provide accurate information on accounts, transactions, and services.

Promote and cross-sell banking products over calls.

Ensure customer satisfaction and maintain service quality standards.

Record customer interactions and follow up when necessary.

Adhere to compliance, security, and confidentiality guidelines.

Skills & Qualifications:

Graduate in any discipline (except B.Tech, M.Tech, B.Sc, M.Sc, BCA, MCA)

Strong communication and listening skills.

Basic knowledge of banking operations preferred.

Proficiency in MS Office and computer usage.

Ability to handle pressure and meet performance targets.

Note:

For any queries or assistance, please contact our HR Shreya Sharma

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Raman Kumar (Proprietor Of Secure 4 Marketing India)

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Phone Banking Officer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Title:

Job Location:

Job Summary:

Responsible for handling inbound and outbound customer calls, addressing queries, providing accurate banking information, promoting products, and ensuring excellent customer service while maintaining compliance with banking policies.

Key Responsibilities:

Handle customer calls and resolve banking-related queries.

Provide accurate information on accounts, transactions, and services.

Promote and cross-sell banking products over calls.

Ensure customer satisfaction and maintain service quality standards.

Record customer interactions and follow up when necessary.

Adhere to compliance, security, and confidentiality guidelines.

Skills & Qualifications:

Graduate in any discipline (except B.Tech, M.Tech, B.Sc, M.Sc, BCA, MCA)

Note:

For any queries or assistance, please contact our HR Shreya Sharma

More Jobs at Raman Kumar (Proprietor Of Secure 4 Marketing India)