Posted:5 hours ago|
Platform:
On-site
Full Time
Answer inbound calls and assist customers with their Queries / Requests / Complaints
Raise Requests & Complaints on behalf of the customer in the CRM tool
Generate leads and educate customers about new products & their benefits
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Scorecard parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales targets are met
Display time flexibility towards shifts as per the requirement
Attract potential customers by answering product and service questions; suggesting information about other products and services
Seven Consultancy
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