Roles and Responsibilities Handle inbound and outbound calls to resolve customer queries and concerns. Provide excellent customer service, ensuring high levels of satisfaction. Identify cross-sell opportunities and upsell/cross-sell products/services to customers. Desired Candidate Profile 0-5 years of experience in a BPO or call center environment. Strong communication skills with the ability to handle voice processes effectively. Proficiency in handling inbound/outbound calls, telesales, and customer support roles. Rounds of Interviews:- Online HR Screening Face to Face Round Operations Round
We are hiring for the Customer Service and Cross Sales Process at Axis Bank. This role is ideal for candidates who are enthusiastic, customer-focused, and looking to build a career in the banking sector.
Handle inbound customer support calls for banking queries Resolve customer issues related to accounts, cards, services, etc. Provide correct information with high call quality Cross-sell banking products ONLY when suitable opportunity arises Ensure customer satisfaction and follow banking compliance 👉 Primary role is customer support. Sales is secondary.
Handle inbound customer support calls for banking queries Resolve customer issues related to accounts, cards, services, etc. Provide correct information with high call quality Cross-sell banking products ONLY when suitable opportunity arises Ensure customer satisfaction and follow banking compliance 👉 Primary role is customer support. Sales is secondary.