People & Culture Assistant

Job Description

Respond to incoming resumes as appropriate Provides HR Consultants and/or Hotels with resumes which meet the position requirements Conducts screening interviews Achievement of Hotel financial goals (GOP) Employee satisfaction and retention Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review) Achieve goals for candidate and manager satisfaction Identify qualified candidates for open positions within a specified time frame Respond to incoming resumes as appropriate Provides HR Consultants and/or Hotels with resumes which meet the position requirements Conducts screening interviews Co-ordinates candidate interview schedules Updates candidates on status of selection process Drafts offer letters Screens and refers candidates Offers position to selected candidates Maintains current statistics on open and filled positions Tracks and summarises recruitment costs as necessary\ Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs Handles transfer or reclassification requests Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs Informs employees of benefits, Hotel policies etc Conducts training sessions as requested Administers special employee promotions Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Maintains safe and secure environment for customers and employees Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public Requirements Minimum of two years progressive human resources experience Bachelors degree preferred, certificate in related field required Prior work experience in a union environment including negotiation and local and regional rules Collaborate effectively with other hotel employees and managers to ensure teamwork Able to resolve conflicts with supervisors and employees Skills Fast-Paced Experience Microsoft Office Show more Show less