§ Respond to incoming resumes as appropriate § Provides HR Consultants and/or Hotels with resumes which meet the position requirements § Conducts screening interviews § Achievement of Hotel financial goals (GOP) § Employee satisfaction and retention § Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review) § Achieve goals for candidate and manager satisfaction § Identify qualified candidates for open positions within a specified time frame § Respond to incoming resumes as appropriate § Provides HR Consultants and/or Hotels with resumes which meet the position requirements § Conducts screening interviews § Co-ordinates candidate interview schedules § Updates candidates on status of selection process Drafts offer letters § Screens and refers candidates § Offers position to selected candidates § Maintains current statistics on open and filled positions § Tracks and summarises recruitment costs as necessary\ § Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested § Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up § Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager § Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee § Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards § Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs § Handles transfer or reclassification requests § Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction § Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs § Informs employees of benefits, Hotel policies etc § Conducts training sessions as requested § Administers special employee promotions § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality § Maintains safe and secure environment for customers and employees § Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment § At all times projects a favourable image of the Hotel to the public REQUIREMENTS § Minimum of two years progressive human resources experience § Bachelors degree preferred, certificate in related field required § Prior work experience in a union environment including negotiation and local and regional rules § Collaborate effectively with other hotel employees and managers to ensure teamwork § Able to resolve conflicts with supervisors and employees INDHEADOFFICE
§ Respond to incoming resumes as appropriate § Provides HR Consultants and/or Hotels with resumes which meet the position requirements § Conducts screening interviews § Achievement of Hotel financial goals (GOP) § Employee satisfaction and retention § Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review) § Achieve goals for candidate and manager satisfaction § Identify qualified candidates for open positions within a specified time frame § Respond to incoming resumes as appropriate § Provides HR Consultants and/or Hotels with resumes which meet the position requirements § Conducts screening interviews § Co-ordinates candidate interview schedules § Updates candidates on status of selection process Drafts offer letters § Screens and refers candidates § Offers position to selected candidates § Maintains current statistics on open and filled positions § Tracks and summarises recruitment costs as necessary\ § Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested § Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up § Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager § Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee § Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards § Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs § Handles transfer or reclassification requests § Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction § Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs § Informs employees of benefits, Hotel policies etc § Conducts training sessions as requested § Administers special employee promotions § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality § Maintains safe and secure environment for customers and employees § Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment § At all times projects a favourable image of the Hotel to the public REQUIREMENTS § Minimum of two years progressive human resources experience § Bachelors degree preferred, certificate in related field required § Prior work experience in a union environment including negotiation and local and regional rules § Collaborate effectively with other hotel employees and managers to ensure teamwork § Able to resolve conflicts with supervisors and employees INDHEADOFFICE
v Develops & implements strategies for hotel / departments v Monitors status regularly and adjusts strategies as appropriate v Develops & implements training plans which are aligned with hotel’s business strategies v Analyses guest feedback results frequently and identifies trends v Conducts brand service training / refresher sessions v Partners with HODs / Departmental Trainers to develop strategies for keeping Yes I Can! alive within the respective functions. v Provides all new employees with a comprehensive induction program as part of the First 30 Days with Brand program to enable them to be orientated and efficiently productive from commencement v Conducts soft skills training and follows-up with participants to assess utilisation of new skills. v Ensures that employees attend all compliance training as scheduled; maintains and reviews tracking system regularly v Gives personal attention, takes personal responsibility and uses teamwork when providing guest service v Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems v Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis v Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction v Performs other duties required to provide the service brand behavior and genuine hospitality § Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment § At all times projects a favourable image of the hotel to the public REQUIREMENTS § Minimum of three years’ progressive operations / functional experience at managerial level. § Bachelors degree preferred, certificate in related field required § An effective departmental Trainer § Collaborate effectively with other hotel employees and managers to ensure teamwork § Able to effectively conduct learning and development activities § Experience in managing brand standards § Able to collaborate effectively with hotel employees and HODs / managers to ensure teamwork § Strong verbal / written communication skills and interpersonal effectiveness § Pleasant personality INDMANAGE