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Cognizant
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PE-Media Intelligence

PE-Media Intelligence

Cognizant

1 - 2 years

0 Lacs

Bengaluru

Posted:13 hours ago| Platform:

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Skills Required

voice security management security operations analytical loss prevention administration fire safety security automation corporate security analysis intelligence security vigilance customer service management physical security asset protection communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a Media Intelligence Specialist where you will leverage your expertise in customer service management to enhance customer experiences. With a focus on customer voice you will play a pivotal role in analyzing and interpreting media data to provide actionable insights. This role requires working from our office with rotational shifts ensuring a collaborative and engaging work environment.

Responsibilities

Analyze media data to extract valuable insights that drive customer engagement and satisfaction.

Collaborate with cross-functional teams to implement strategies that enhance the customer service experience.

Utilize customer voice data to identify trends and opportunities for improvement in service delivery.

Develop and maintain comprehensive reports on media intelligence findings to support decision-making processes.

Provide expert guidance on customer service management practices to optimize operational efficiency.

Engage with customers to gather feedback and ensure their needs are met effectively.

Monitor media channels to stay informed about industry trends and competitor activities.

Implement best practices in customer service management to elevate the overall customer experience.

Support the development of innovative solutions to address customer service challenges.

Ensure compliance with company policies and industry regulations in all customer interactions.

Facilitate training sessions for team members to enhance their understanding of customer service management.

Contribute to the continuous improvement of processes and systems related to media intelligence.

Collaborate with stakeholders to align media intelligence strategies with business objectives.

Qualifications

Possess strong analytical skills to interpret complex media data effectively.

Demonstrate proficiency in customer service management and customer voice analysis.

Exhibit excellent communication skills to engage with customers and team members.

Show ability to work efficiently in a rotational shift environment.

Have a keen eye for detail to ensure accuracy in media intelligence reporting.

Display adaptability to work in a fast-paced office setting.

Bring a proactive approach to identifying and solving customer service issues.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service management.

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PE-Media Intelligence