Payroll Specialist III

About the opportunityThe ideal candidate will have significant experience in the area of payroll.
They will also have the ability to interface with clients and to use critical thinking skills to resolve complex problems.What you ll get to doResponsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited, and transmitted accurately and timely for all assigned clients.Ensure accurate and timely processing of payroll impacting changes, payment, and payroll processing for assigned clients.Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.Work with cross- functional internal partners to resolve client payroll matters and employee enquires. (Support and Contact Centre)Provide Payroll support services to clients according to Ceridian contract, legislative requirements, and business needs.Establish and maintain a deep understanding of customer s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.Create, update, and review standard operating procedures (SOP) and perform quarterly documents reviews.Have an I own it attitude about deliverables and projects from start to finish.Manage client and customer related task within the task management system ensuring all documentation is complete, accurate, and timely.Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvementsProactively manage quarter and year end payroll auditing and processing.Reports to Associate Manager/ManagerPromptly escalate exceptions to Associate Manager / Manager / DirectorAccountable for individual performanceAchieve delivery of tasks in accordance with agreed schedules, procedures, and standards.Meet or exceed process KPIs.Drive customer satisfaction by providing high quality of service.Execute corrective and preventive action plans.Record key delivery data for metrics purposesBecome the Subject Matter Expert in process.Be an effective team playerProactively highlight risksEnsure that complaints are proactively escalatedSeek and respond to development feedback.Mentor Coach new recruits in their process.Skills and experience we valueUndergraduate or Higher EducationAt least 2 years of work experience in payroll processing.UK working hours (1 pm to 10 pm IST)Ability to work overtime (Weekday/Weekend) during year end season and including INDIA public holidays.