Payments Manager

Manager Payments (Team Manager)

Role Overview:

We are seeking an experienced Manager Payments to lead our Accounts Payable operations within the Shared Services Center. The role involves overseeing end-to-end payment processes, ensuring compliance, driving operational efficiencies, and managing a team of payment processors to ensure timely and accurate disbursements.

Key Responsibilities & Accountabilities:

• Supervise daily payment operations in line with SOPs and timelines
• Ensure accuracy, compliance, and internal control in all payment processes
• Review payment proposals, monitor advances, and oversee reconciliations
• Coordinate with banking teams and business stakeholders for smooth processing
• Address internal/external audit requirements and close open points
• Lead automation and process improvement initiatives
• Provide timely reports on payables, exceptions, and outstanding items
• Guide, mentor, and review team performance to ensure high service delivery

Management Responsibilities:

• Lead and manage a team of payment processors, ensuring effective communication and coordination
• Monitor daily operations and team performance through dashboards and SLA reviews
• Set team and individual goals; provide timely feedback and conduct performance evaluations
• Mentor and coach team members to handle complex transactions and develop their capabilities
• Promote the companys culture and values within the team
• Drive consistent service delivery and client satisfaction

QUALIFICATIONS:

Accounting Graduates

EXPERIENCE:

710 years in Accounts Payable/Payments, with at least 35 years in a Shared Services leadership role

Key Skills & Competencies:

Deep understanding of Accounts Payable processes and vendor management

Hands-on experience with ERP systems (preferably SAP)

• Familiarity with OCR tools, workflows, AP automation tools
• Proficiency in MS Office, especially Excel and PowerPoint
• Strong communication, stakeholder management, and problem-solving skills
• Ability to work under pressure and manage multiple priorities
• Team leadership, performance coaching, and mentoring capabilities
• Understanding of SLAs, compliance, and audit requirements