Payments Manager

You will be responsible for supervising and validating daily transaction processing including deposits, withdrawals, and transfers. It will be crucial to ensure accurate allocation of client funds and resolve any unmatched transactions. You will also need to approve high-value or sensitive requests in accordance with company controls. In terms of client support and coordination, you will handle escalated issues related to funding transactions, collaborate with Customer Support, Sales, and Compliance for transaction clarifications, and provide necessary updates to clients regarding funding processes. Your role will involve coordinating with the Finance team to resolve unmatched or pending transactions, as well as maintaining proper records and logs for audits and compliance checks. Compliance and risk control will be a key aspect of your responsibilities where you will need to ensure all funding activities comply with AML/KYC and internal policies. Identifying and escalating suspicious activities or breaches will also fall under your purview, along with following internal SOPs and contributing to improvements when necessary. As a leader, you will be tasked with ensuring timely task execution, monitoring overall team performance, and enhancing operational processes for improved efficiency and accuracy. Key performance indicators that you will be measured against include Deposit Processing Time, Withdrawal Completion Rate, Transaction Accuracy Rate, Client Complaint Rate (Funding Related), Reconciliation Discrepancies, Team SLA Adherence, and Compliance Incidents. To qualify for this role, you should possess a Bachelor's degree in Finance, Business, or a related field, along with proficiency in funding workflows, reconciliation practices, and client account handling. Experience with trading and back-office systems such as MT4/MT5, CRMs is preferred, as well as strong attention to detail, problem-solving skills, excellent communication, and leadership abilities. Preferred attributes for this position include previous experience in a high-volume transaction environment, knowledge of regulatory frameworks such as CySEC, FCA, FSCA, and multilingual abilities. This is a full-time position with a day shift schedule from Monday to Friday, requiring a minimum of 2 years of experience in Transaction Processing & Oversight, Client Support & Coordination, and Reconciliation & Audit, as well as 1 year of experience in Compliance & Risk Control in addition to specific experience in forex or trading environments and client account handling.,