Ops Assoc Manager, Insto. Recs ANZ Banking Group

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As part of the Insto Banking Services Group Services Department within the Institutional Division at ANZ in Bengaluru, you will play a vital role in leading a team responsible for the professional reconciliation of transactions. Your main focus will be on Break Management, ensuring high quality, prompt, and efficient matching of time-critical transactions in accordance with SLA requirements and Group policy. Your day-to-day responsibilities will involve timely actioning and querying of all transactions, with a particular emphasis on high-value items that may pose significant risk. You will drive cost efficiency through effective break reduction and auto match enhancements while striving to exceed performance targets set by the SLA. Maintaining a high sense of urgency around customer queries and escalations is crucial, as is fostering collaborative relationships with customers across Business Units and Countries. In this role, you will be expected to ensure the timely completion of all Manual Matches, follow up on, investigate, and resolve outstanding transactions, and manage pending files within agreed standards. Driving knowledge enhancement for the team through continuous learning and process improvements will also be key aspects of your responsibilities. To excel in this position, you should possess strong people management skills, the ability to influence staff to deliver results, and a good understanding of reconciliation practices and accounting principles. Decision-making, resource allocation, and management skills will be essential for success in this role. While having all the mentioned skills is not mandatory, a growth mindset is highly valued at ANZ. If you possess most of the desired qualifications and are eager to contribute to our mission of improving the financial wellbeing and sustainability of our customers, we encourage you to apply. The job posting for this position ends on 21/05/2025 at 11.59pm (Melbourne Australia time).,

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Payments Manager Swastik Placement Agency

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

You will be responsible for supervising and validating daily transaction processing including deposits, withdrawals, and transfers. It will be crucial to ensure accurate allocation of client funds and resolve any unmatched transactions. You will also need to approve high-value or sensitive requests in accordance with company controls. In terms of client support and coordination, you will handle escalated issues related to funding transactions, collaborate with Customer Support, Sales, and Compliance for transaction clarifications, and provide necessary updates to clients regarding funding processes. Your role will involve coordinating with the Finance team to resolve unmatched or pending transactions, as well as maintaining proper records and logs for audits and compliance checks. Compliance and risk control will be a key aspect of your responsibilities where you will need to ensure all funding activities comply with AML/KYC and internal policies. Identifying and escalating suspicious activities or breaches will also fall under your purview, along with following internal SOPs and contributing to improvements when necessary. As a leader, you will be tasked with ensuring timely task execution, monitoring overall team performance, and enhancing operational processes for improved efficiency and accuracy. Key performance indicators that you will be measured against include Deposit Processing Time, Withdrawal Completion Rate, Transaction Accuracy Rate, Client Complaint Rate (Funding Related), Reconciliation Discrepancies, Team SLA Adherence, and Compliance Incidents. To qualify for this role, you should possess a Bachelor's degree in Finance, Business, or a related field, along with proficiency in funding workflows, reconciliation practices, and client account handling. Experience with trading and back-office systems such as MT4/MT5, CRMs is preferred, as well as strong attention to detail, problem-solving skills, excellent communication, and leadership abilities. Preferred attributes for this position include previous experience in a high-volume transaction environment, knowledge of regulatory frameworks such as CySEC, FCA, FSCA, and multilingual abilities. This is a full-time position with a day shift schedule from Monday to Friday, requiring a minimum of 2 years of experience in Transaction Processing & Oversight, Client Support & Coordination, and Reconciliation & Audit, as well as 1 year of experience in Compliance & Risk Control in addition to specific experience in forex or trading environments and client account handling.,

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