Payment Operations Analyst (India)

🙌 Your mission Your mission is to serve as a frontline advocate for our Asia payout partners, delivering seamless remittance services and ensuring strong, efficient working relationships. You will manage day-to-day operational tasks, troubleshoot issues, and lead the onboarding and integration of new partners. This role also involves working closely with country managers and internal teams to drive cost-effective, reliable payout operations across multiple markets. 🎯 Your Responsibilities In This Role Own relationships with Asia payout partners—oversee onboarding, maintain operational performance, and resolve day-to-day issues. Monitor transaction volumes, address delayed/failed transactions, and manage invalid payments in compliance with regulatory standards. Ensure partners are operating smoothly and efficiently, and escalate or unblock any market-level issues in collaboration with country managers. Manage routine remittance operations, ensuring timeliness, accuracy, and regulatory compliance. Respond to customer inquiries related to payment orders, reversals, and transaction resolution. Maintain high standards of data integrity and operational accuracy. Identify and implement SOPs and best practices to streamline operations and improve efficiency. Collaborate closely with Compliance, Finance, Product, and Customer Support teams to resolve complex issues. Execute cross-border payment projects with speed—especially onboarding/integration of new partners. Use SQL and data analysis to identify trends, monitor performance, and support decision-making. Propose and implement cost-saving or reliability-improving initiatives across regional markets 🔥 Must Have Job Requirements 2 to 5 years of experience in the cross-border payments, fintech, or remittance industry. Proven track record as an Account Manager or in a partner-facing operations role. Experience in project managing large initiatives and integrating new partners. Strong familiarity with regulatory and compliance requirements related to remittance operations. Proficiency in SQL and comfort working with data to drive insights and actions. Excellent communication and problem-solving skills; ability to manage stakeholders across regions and functions. High attention to detail, analytical thinking, and ability to manage multiple priorities in a fast-paced environment. Motivated by helping customers, solving problems, and contributing to NALA's mission 💪 Nice to have job requirements Experience with advanced data analysis tools or techniques to derive insights from transaction data. Ability to manage small projects related to process improvement or operational efficiency initiatives Previous experience working in a startup environment or familiarity with agile methodologies Show more Show less