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Job Description Introductory Marketing Language: Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Associate II within JPMorgan Chase, you will be directly responsible for the day to day operations supporting APAC Operations. Key responsibilities for this role include electronic and manual payments processing, ecommerce payments, Import invoice processing, FX payments, query and escalation management. You will be responsible for understanding the key metrics and risk components and manage the team to meet the financial goals and objectives put forth by the LOB, while partnering globally with the regions where the business operations are located. Through strong partnership with Business, Operations and Technology counterparts, you'll work on various KPI and KRI deliverables. Job Responsibilities Manage overall management and oversight of APAC processes (Cross border remittance, FX payments, Invoice payments, etc.) handled by GCC. Managing overall KPIs and KRIs of the processes. Be responsible for team performance, training, and feedback. Exhibit full knowledge and thorough understanding of payments lifecycle & payments processing. Keep abreast of new technologies and applications, and their implications for assigned area. Recognize and drive regional improvement opportunities arising from local/global situations. Ensure all operation procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally. Build exceptional relationships with business partners and stakeholders. Ensure implementation of best practices across the assigned branches. Execute regional projects across the branches in Asia. Ensure all projects are delivered with high quality, on scope, on time, and on budget. Ensure sufficient internal controls and procedures to minimize risk, driving the risks and controls agenda. Required Qualifications, Skills And Capabilities Masters Degree (e.g. CA, ICWA, and MBA) with 10 years of post qualification experience or Graduate with Minimum Has at least 10 years Cash Operations/Product experience with a Bank/GCC. Working knowledge of various aspects of International Payment Processing Operations. Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must. Strong Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English. Proven leadership and people management skills. Proven ability to build strong business relationships within the site and across the business. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. Ability to use creative problem solving techniques to solve business issues. Preferred Qualifications, Skills And Capabilities Candidates with exposure to APAC market would be preferred. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less
