Payment Gateway Operations Manager (Online Travel Agency)

Company Headquarters:

Location:

Office Address:

Compensation:

Shift Timing:

Note:

Role Overview

KTC Group, in partnership with Stellar Serve Business Solutions, is hiring a Payment Gateway Operations Manager

high-ownership operations role

Key Responsibilities

Payment Gateway Ownership

• Own end-to-end operational health of all payment gateway accounts across banks, processors, and payment partners.
• Monitor daily alerts, chargeback ratios, RDR / Ethoca / Verifi status, and gateway risk thresholds.
• Act as the single point of accountability for payment gateway stability and continuity.

Payment Gateway Onboarding & Expansion

• Coordinate onboarding of new payment gateways and payment accounts.
• Prepare and submit documentation required for underwriting, periodic reviews, and compliance checks.
• Work directly with banks, processors, and gateway partners during onboarding and ongoing reviews.
• Ensure diversification across gateways to reduce dependency and risk concentration.

Risk & Chargeback Oversight

• Coordinate with chargeback and support teams to ensure timely and accurate dispute handling.
• Track trends, root causes, and early risk indicators (without directly processing disputes).
• Ensure RDR and early-warning tools are correctly configured, active, and monitored.

Cross-Functional Operations Coordination

• Work closely with accounting, support, and operations teams to ensure compliance with gateway requirements.
• Proactively escalate critical risks, alerts, or anomalies to leadership.
• Maintain internal SOPs, operational checklists, and reporting related to payment gateway risk and stability.

Preferred Experience & Skills

• 3–7 years of experience in

  payment gateway operations, risk operations, fintech operations, or financial services operations

  .
• Bachelor’s or Master’s degree in Business Administration, Commerce, Finance, Accounting, or a related field.
• Hands-on experience working with

  payment gateways, processors, banks, or acquirers

  in an operations or coordination role.
• Prior experience interacting with underwriting, risk, or compliance teams.

• High proficiency in spoken and written English

  , with the ability to communicate clearly and professionally with U.S.-based banks, processors, and payment partners.
• Strong ownership mindset, attention to detail, and follow-through.
• Ability to work independently and drive cross-team execution.

Authority & Expectations

• Authority to coordinate and drive operational actions across internal teams related to payment gateway risk.
• Direct access to leadership for escalations and decision-making support.
• Expected to operate with a high degree of trust, discretion, and accountability.
• Comfortable leading and participating in calls with U.S.-based financial institutions during overnight IST hours.
• This role does

  not

  involve IT development, coding, or direct customer support.