Passenger Revenue Accounting Specialist – Practice Setup

Job Title:

Location:

Experience:

Industry:

Key Responsibilities:

• Lead and execute day-to-day

  Passenger Revenue Accounting (PRA)

  tasks for client airlines:
• Ticket issuance, refunds, exchanges, and revalidations
• Sales, uplift, and flown revenue reconciliation
• Processing BSP/ARC reports and performing settlement validation
• Identifying and accounting for unflown tickets, breakage, and expired coupons
• ADM/ACM processing and dispute resolution
• Work on interline and codeshare revenue validation using proration logic
• Reconcile PRA data with ERP or GL systems; support month-end and quarter-end close activities
• Identify and flag anomalies, leakages, or exceptions in sales and revenue data
• Ensure data accuracy in airline-specific PRA tools and compliance with IATA standards
• Adhere to client-specific SLAs, TATs, and quality benchmarks
• Document process steps and keep SOPs and training manuals updated
• Collaborate with internal quality, automation, and transformation teams to enhance process efficiency
• Participate in client calls and support reporting and audit requirements as needed

• Drive the setup of PRA practice for airlines

  , including designing processes, defining workflows, implementing tools, and establishing governance standards
• Mentor and guide junior PRA team members and lead process improvement initiatives

Required Skills & Experience:

• Bachelor’s degree in Commerce/Finance/Accounting, or Aviation
• 12+ years of experience in PRA operations in a BPO or shared services environment

• Proven experience in setting up PRA practice within the airline domain

• Deep knowledge of airline industry and revenue accounting practices
• Hands-on experience with PRA tools such as SIRAX, REVERA, Amadeus PRA, or similar
• Familiarity with GDS systems (Amadeus, Sabre, etc.) and BSP/ARC reporting
• Strong MS Excel, analytical, and problem-solving skills
• Excellent communication skills to interface with client stakeholders
• Strong attention to detail and ability to work in a structured SLA-driven setup

Good to Have:

• Exposure to interline proration, tax calculation, and fare audit
• Knowledge of automation tools (e.g., UiPath, Alteryx, Power BI)
• Experience supporting multiple airline clients or geographies
• Flexibility to work in shifts or client time zones (as applicable)