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Partner Success Manager

Partner Success Manager

ConnectWise

2 - 7 years

9 - 13 Lacs

mumbai

Posted:1 month ago| Platform:

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Skills Required

orientation prioritization service delivery customer experience connectwise switching vmware dns hyper-v microsoft azure windows system administration active directory microsoft windows windows server group policy exchange server ccna dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

General Summary:

The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners.

Essential Duties and Responsibilities:

Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail
Researches, analyzes, and documents findings
May coach, review, and/or delegate work to other team members
Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal
Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
Acts as an escalation point to drive resolution in a timely, proactive manner
Travels to partner locations and IT Nation events
Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM teamIdentifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalation

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Partner Success Manager