20 Connectwise Jobs

General Summary: The Software Support Specialist I is responsible for assisting ConnectWise partners in diagnosing and resolving a partners product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with ConnectWise products. Location Mumbai (Andheri) Experience 2 Year to 4 Years US night Shifts - 4:30pm - 1:30am IST 5:30pm - 2:30am IST 6:30pm - 3:30am IST Hybrid work: Thrice a week from Andheri Office Must have skills Comfortable to support through Chat, email & calls (Outbound calls) Years of exposure on Basic Desktop Support & SQL Queries Customer relations skills is mandatory International inbound or outbound calling experience is mandatory Knowledge, Skills, and/or Abilities Required: Ability to work independently on projects and processes with close supervision Broad theoretical knowledge of applicable work area Ability to situationally adapt and understand new technology/processes as per partner requirement Strong customer service skills Strong desire to help our partners and peers Excellent written and verbal communication skills Strong interpersonal skills and willingness to work alongside multiple cross-functional teams Organized and strong attention to detail Preferred: Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets Working Conditions: Hybrid depending on location 0-10% travel may be required

You are invited to join our Information Security team as an Enterprise IT Security Analyst specializing in Security Operations Center (SOC) activities. In this role, you will play a crucial part in maintaining the security and effectiveness of our security operations by monitoring security alerts, analyzing incidents, and contributing to incident response processes. Your expertise in SOC operations, incident response, and security monitoring tools will be invaluable in supporting SOC initiatives. Your key responsibilities will include monitoring security alerts and events using tools such as Splunk, Microsoft Sentinel, Kusto (KQL), or Splunk Search Processing Language (SPL). You will be tasked with analyzing and triaging security incidents, assisting in incident response processes, handling security incidents and tickets, conducting security assessments, and contributing to the design of SOC use cases. Additionally, you will provide technical support for SOC-related issues, leverage AWS skills for cloud security monitoring, and stay up-to-date with the latest SOC trends and technologies. To excel in this role, you must possess a Bachelor's degree in computer science or a related field, along with 3 years of experience in SOC operations. A CompTIA Security+ certification or similar qualification is required, as well as experience with SIEM technologies and a strong understanding of SOC principles, practices, and frameworks. Your proven experience in incident response and management will be highly beneficial. While not mandatory, proficiency in AWS cloud security and Windows Defender, excellent problem-solving and analytical skills, strong communication abilities, and the capacity to work both independently and as part of a team are considered advantageous. Experience in a SOC analyst role within a security operations team and knowledge of cloud security challenges will also be beneficial. At Notified, we value diversity and are committed to providing equal opportunities for all. This role is based out of The Leela Office in Bangalore, with a hybrid work schedule that allows flexibility in your working arrangements. By joining our team, you will have the opportunity to work in an international environment, foster innovation and creativity, and benefit from comprehensive health insurance and extensive learning opportunities. Your contributions will help us amplify stories globally and support our clients in reaching their audiences effectively.,

Role & responsibilities We are seeking a skilled and detail-oriented ConnectWise Administrator to manage, maintain, and optimize our ConnectWise platform. This role is critical in ensuring the efficiency and effectiveness of our service delivery, ticketing, automation, and reporting processes. The ideal candidate will have hands-on experience with ConnectWise Manage, Automate, and related modules, and will work closely with cross-functional teams to support business operations. Key Responsibilities: Administer and maintain the ConnectWise suite (Manage, Automate, Control, etc.) Configure workflows, service boards, SLAs, and automation rules to streamline operations. Manage user roles, permissions, and security settings. Develop and maintain dashboards, reports, and KPIs for various departments. Integrate ConnectWise with third-party tools and platforms (e.g., QuickBooks, IT Glue, RMM tools). Provide training and support to internal users and ensure best practices are followed. Troubleshoot and resolve system issues, working with ConnectWise support as needed. Participate in system upgrades, testing, and documentation. Continuously evaluate and improve system performance and user experience. Qualifications: Proven experience as a ConnectWise Administrator or similar role. Strong knowledge of ConnectWise Manage and Automate. Experience with scripting (PowerShell, SQL) is a plus. Familiarity with ITIL processes and MSP operations. Excellent problem-solving and analytical skills. Strong communication and documentation abilities. Ability to work independently and collaboratively in a fast-paced environment. Preferred Certifications: ConnectWise Certified Professional (Manage/Automate) ITIL Foundation Certification Microsoft or CompTIA certifications (optional) Preferred candidate profile

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the worlds most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you&aposll dive headfirst into big, complex, and rewarding projects that push the boundaries of what&aposs possible. Plus, you&aposll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. Job Summary The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties And Responsibilities Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts. Create tickets for new service requests. Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system. Make outbound calls for proactive monitoring of tickets. Work with team members as needed to ensure proper ticket entitlement/coverage. Adhere to all departmental and company-wide guidelines, practices, policies and procedures. Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information. Provide updates to clients on any changes to their service ticket. Communicate with prospective clients and refer them to Sales as needed. Determine when an issue requires escalation to a higher-level support member or management. Complexity Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients. Physical Working Environment Expected to be present in the office for five days a week, adhering to rotating shifts according to business needs, utilizing computers, monitors, and communication tools. Education/Certifications Job Qualifications: High School Diploma or Graduation. Required Knowledge, Experience And Skills Ability to read and interpret documents such as SOPs, operating instructions, and procedure manuals. Excellent communication skills, both verbal and written. Ability to empathize with clients' issues and provide clear, concise instructions. Patience and professionalism in handling customer inquiries and concerns. Experience in a customer-facing role preferred. Ability to solve problems and deal with variables in situations where limited standardization exists. Capability to work effectively in a team environment, collaborating with colleagues to ensure proper ticket coverage and resolution. Strong organizational skills to prioritize tasks and manage multiple service tickets simultaneously. Attention to detail in logging accurate and up-to-date information in incident/problem management databases. Open for feedback and direction. Commitment to following departmental and company-wide guidelines, practices, policies, and procedures. Understanding of the importance of maintaining compliance with industry standards and regulations. Ability to work efficiently and prioritize tasks to ensure timely resolution of service requests. Capacity to adapt to changing priorities and manage workload effectively. Strong interpersonal skills to build rapport with clients and colleagues. Ability to remain calm and composed in high-pressure situations. Demonstrates accountability, reliability & sense of ownership. What We Offer Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan for self and family Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Paid Time Off and Paid Holidays Commuter & Shift Benefits (US / APAC shifts) To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [HIDDEN TEXT]. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. Show more Show less

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the worlds most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you&aposll dive headfirst into big, complex, and rewarding projects that push the boundaries of what&aposs possible. Plus, you&aposll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. Job Summary The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties And Responsibilities Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts. Create tickets for new service requests. Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system. Make outbound calls for proactive monitoring of tickets. Work with team members as needed to ensure proper ticket entitlement/coverage. Adhere to all departmental and company-wide guidelines, practices, policies and procedures. Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information. Provide updates to clients on any changes to their service ticket. Communicate with prospective clients and refer them to Sales as needed. Determine when an issue requires escalation to a higher-level support member or management. Complexity Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients. Physical Working Environment Expected to be present in the office for five days a week, adhering to rotating shifts according to business needs, utilizing computers, monitors, and communication tools. Education/Certifications Job Qualifications: High School Diploma or Graduation. Required Knowledge, Experience And Skills Ability to read and interpret documents such as SOPs, operating instructions, and procedure manuals. Excellent communication skills, both verbal and written. Ability to empathize with clients' issues and provide clear, concise instructions. Patience and professionalism in handling customer inquiries and concerns. Experience in a customer-facing role preferred. Ability to solve problems and deal with variables in situations where limited standardization exists. Capability to work effectively in a team environment, collaborating with colleagues to ensure proper ticket coverage and resolution. Strong organizational skills to prioritize tasks and manage multiple service tickets simultaneously. Attention to detail in logging accurate and up-to-date information in incident/problem management databases. Open for feedback and direction. Commitment to following departmental and company-wide guidelines, practices, policies, and procedures. Understanding of the importance of maintaining compliance with industry standards and regulations. Ability to work efficiently and prioritize tasks to ensure timely resolution of service requests. Capacity to adapt to changing priorities and manage workload effectively. Strong interpersonal skills to build rapport with clients and colleagues. Ability to remain calm and composed in high-pressure situations. Demonstrates accountability, reliability & sense of ownership. What We Offer Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan for self and family Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Paid Time Off and Paid Holidays Commuter & Shift Benefits (US / APAC shifts) To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [HIDDEN TEXT]. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. Show more Show less

Qualification s : BE/B.Tech. / MTech. / MCA/Degree in Computer Science Working Conditions : Flexible to wo rk in Shifts . Key Responsibilities : Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team. Ensure that effective follow-up communication via mail and phone is delivered to keep customer aware of the developments on his/her reported issue. Develop strong working relationships with on-site engineers and work together as a single team. Provide L1/L2 support and resolution in as many of the following technical areas as possible: Network access, internet access, DNS, DHCP issues Routing, switching and firewall issues VoIp Telephony issues Storage issues, backup and restore issues Anti-virus and other endpoint system management issues on tools like Symantec, Bitdefender User account creation, management, basic AD issues, license management Office 365, Exchange e-mail client & server management Desktop & laptop hardware issues escalation support Parts ordering and asset tracking Patch management of desktops and servers using tools like SCCM Virtual machine installation and management on Hyper-V, Azure and AWS SDN monitoring and first level support Working knowledge of SIEM tools like CyberArk, FortiSIEM Be part of the pool of resources manning the 24x7 support helpline and take calls/chats coming in from end-customers to understand the issues being faced and document the same in the ticketing systems. Monitor incoming mails and auto-ticketing tools and ensure timely response and resolution to customers. Update ticketing systems with the appropriate information as case progresses and manage tickets for higher level escalation teams. Must have knowledge reparably in OKta/Wintel/HyperV/Azure. Preferred Skills: Excellent customer facing skills with fluency in written and spoken English. Bachelors degree in Science or higher. (B.E/B.Tech preferred). MCSE/CCNA preferred. Practical knowledge of monitoring tools like Solarwinds, Auvik, Connectwise Automate, SCCM, Elk Stack, Netview etc Ability to quickly scale up and learn technologies outside of core areas of expertise. Proven experience of effectively handling customer dissatisfaction. Understanding of ITIL concepts and processes. Basic understanding of virtualization technologies is an added advantage.

General Summary: The AI Research Engineer is responsible for designing and implementing intelligent, scalable AI solutions with a focus on agentic AI, Retrieval-Augmented Generation (RAG) and Modular Cognitive Processes (MCP). This role is ideal for individuals who are passionate about research and development in the space of agentic AI and has demonstrated experience in building complex AI solutions. The research engineer will collaborate with cross-functional teams to deliver high-quality, production-ready AI systems aligned with business goals and technical standards Essential Duties & Responsibilities: Investigate and apply emerging technologies to address complex, non-trivial problems. Oversee the design and development of entire components or subsystems. Build and maintain scalable data pipelines and services to support AI workflows. Develop algorithms and systems for information retrieval, machine learning, information extraction, text categorization, text mining, and related areas within large online delivery environments. Collaborate with product and engineering teams to translate business needs into AI solutions. Debug and optimize AI systems across the stack to ensure performance and reliability. Stay current with emerging AI tools, libraries, and research, and integrate them into projects. Contribute to the development of internal AI standards, reusable components, and best practices. Apply MCP principles to design modular, intelligent agents capable of autonomous decision-making. Work with vector databases, embeddings, and LLMs (e.g., GPT-4, Claude, Mistral) for intelligent retrieval and reasoning. Participate in code reviews, testing, and validation of AI components using frameworks like pytest or unittest. Document technical designs, workflows, and research findings for internal knowledge sharing. Adapt quickly to evolving technologies and business requirements in a fast-paced environment. Knowledge, Skills, and/or Abilities Required: 25 years of experience in AI/ML engineering, with a focus on agentic AI. Passion for research and development in the field of agentic AI. Proven experience in building agentic systems and complex AI solutions. Strong Python programming skills with a solid foundation in OOP and software engineering principles. Hands-on experience with AI frameworks such as LangChain, LlamaIndex, Haystack, or Hugging Face. Familiarity with MCP (Modular Cognitive Processes) and their application in agent-based systems. Experience with REST API development and deployment. Proficiency in CI/CD tools and workflows (e.g., Git, Docker, Jenkins, Airflow). Exposure to cloud platforms (AWS, Azure, or GCP) and services like S3, SageMaker, or Vertex AI. Understanding of vector databases (e.g., OpenSearch, Pinecone, Weaviate) and embedding techniques. Strong problem-solving skills and ability to work independently or in a team. Interest in exploring and implementing cutting-edge AI tools and technologies. Ability to communicate technical concepts clearly to both technical and non-technical audiences. Educational/Vocational/Previous Experience Recommendations: Bachelor/ Master degree in CS or related field. 1+ years of relevant experience

About Potentiam Potentiam helps SME companies build world-class offshore teams. Our model involves providing you with dedicated staff under your control in our offices located in Iasi, Romania, Bangalore, and Cape Town. With over 15 years of experience, Potentiam's management team specializes in building offshore teams in various fields such as technology, finance, operations, engineering, digital marketing, and analytics. SME companies can now benefit from offshore operations through Potentiam without any upfront investment. Location: Bangalore (Hybrid) Experience: 5+ Years Key Responsibilities: Automation Strategy & Execution Develop and own the internal IT automation roadmap aligned with the company strategy. Design, develop, test, and deploy automated solutions using RPA, scripting, and workflow tools. Ensure scalability, security, and compliance of automation initiatives. Design and implement automation solutions facilitating seamless data exchange across different systems, including cloud-based, on-premises, and hybrid environments. Collaboration Mentor team members, support skill development, and encourage knowledge sharing. Act as a liaison between business stakeholders and technical teams, translating business requirements into technical specifications. Educate business units on the value and capabilities of automation. Process Automation and Workflow Management Identify, develop, and implement automation workflows to eliminate manual, repetitive tasks like data entry and reporting, allowing teams to focus on strategic goals. Create and maintain automated workflows to ensure tasks are executed in the correct sequence and efficiently routed to relevant stakeholders for approvals. Skills & Experience Proficiency in BPA (Business Process Automation) or other process automation and integration tools. Strong knowledge of SQL, Power Platform (Power Apps / Power Automate), and Webservices. Experience with ConnectWise is a plus but not mandatory. Benefits and Perks Health Insurance Referral Bonus Performance Bonus Flexible Working options Job Types: Full-time, Permanent Benefits: Flexible schedule Health insurance Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift UK shift Yearly bonus Experience: Power Automate: 5 years (Required) Work Location: In person,

A unique opportunity awaits you to join and grow within a leading technology provider with prestigious clients. As a Network Engineer specializing in Firewall technologies such as Juniper SRX and Palo Alto, you will play a crucial role in serving as an escalation point for the service desk regarding all network-related matters. Your expertise in Cisco, Juniper networking, and next-generation firewall technologies will be pivotal in ensuring superior customer experience and technological support. This role demands a high level of professionalism while executing daily network support tasks as needed. Responsibilities: - Troubleshoot end-user connectivity to and from offices and data centers. - Provide support and troubleshoot on-premise client network stack, including switches, routers, access points, and circuits like DIAs and P2P. - Assist in meeting specific client requirements for voice, video, and security from 3rd party vendors. - Create, manage, and troubleshoot next-generation firewall rules sets from vendors like Palo Alto and Juniper Networks. - Support IPSec VPNs with a variety of hardware, policy-based routing, cloud-based computing, and multi-site, multi-platform connectivity. - Collaborate directly with high-profile clients to grasp their needs and address potential network infrastructure issues. - Document all work activities in a timesheet using our ticketing system (ConnectWise). - Ensure effective communication with clients and peers, delivering timely responses. - Participate in an on-call rotation schedule. Desirable Skills & Qualifications: - Proficiency in Juniper firewalls and switches, utilizing Juniper Mist and CLI. - Strong LAN/WAN fault diagnostic and troubleshooting skills, including expertise in Spanning Tree, TCP/IP, DHCP, DNS, OSPF, VPN, IPSEC, QOS, NATs, and ACLs. - Thorough understanding of the OSI model, Ethernet, and TCP/IP networking concepts. - Familiarity with virtualization and network integration within VMware infrastructure. - Experience with network monitoring platforms. - Knowledge and practical experience with Next-Generation firewalls such as Juniper SRX and Palo Alto. - Familiarity with Meraki wireless appliances. - Ability to prioritize tasks and multitask effectively. - Willingness to learn new technologies and stay updated with industry trends. - Excellent communication and interpersonal skills. - Team player with experience in a collaborative work environment. - Proficiency in ITSM tools like ConnectWise Manage or similar. - 2+ years of Networking experience. - Bachelor's degree and industry certifications are advantageous. - Flexibility for after-hours and weekend work. - Capability to work within an on-call rotation schedule. If you are ready to take on this challenging and rewarding position, please send your resume to recruit@panapps.co.,

Responsibilities: * Manage ConnectWise solutions for clients. * Collaborate with cross-functional teams on project delivery. * Implement network troubleshooting strategies. * Provide virtualization expertise within the team.

General Summary: The Team Leader of User Experience is responsible for mentoring entry level and experienced UI and UX designers in a fast-paced SaaS/Agile environment to create a best-in-class user experience for our ConnectWise suite of web applications. This role supports cross-functional teams to create a superior user experience for multiple products across platforms. Working Conditions: Pune / Mumbai (Hybrid depending on location) Essential Duties & Responsibilities: Sets day to day operational objectives for the UX team Supervises support and/or professional level colleagues Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders Leads and prioritizes the daily activities of the team Manages, mentors, and coaches to develop a collaborative and dynamic team of UI and UX Designers Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency Guides the product teams to understand our partners and their needs through market analysis, customer research, and feedback Collaborates with product managers, engineers, architects, and designers to understand the product requirements, use cases and user journeys to produce a superior user experience Embeds design-thinking processes around user research, rapid prototyping, testing & iteration Maintains design consistency, utilizing our DSM, defined patterns, interaction design, etc. Designs or delivers feedback on anything from workflows and wireframes to prototypes Ensures all design deliverables are completed on time and accurately Knowledge, Skills, and/or Abilities Required: Exceptional leadership and customer service skills Willingness to work in a team environment Strong organizational skills to give the team direction Professional presence suitable for interaction in meetings, in-person, or via email Excellent presentation and communication skills Management skills to oversee direct reports, deliver updates, and track progress Skilled in managing and collaborating with a remote team Aptitude to make decisions from a data-driven perspective Comprehensive design portfolio displaying recent user-centered design work Proficient in user-centered design, UX research, UX strategy, and interaction design Intermediate knowledge of design tools such as Figma or equivalent Educational/Vocational/Previous Experience Recommendations: Bachelors degree in related field or equivalent business experience 2+ years of relevant experience 1+ years of managerial experience Preferred: previous experience with Agile based project execution

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. Essential Duties & Responsibilities: Provides support to the Engineering teams, with a high attention to detail Researches, analyzes, and documents findings. May influence others within the Software Engineering team through the explanation of facts, policies, practices Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems Works on systems critical to companys current and future operations Debugs production issues across services and multiple levels of the stack Assists with improvement of organizational engineering standards, tooling, and processes Participates in the testing process through test review and analysis, test witnessing, and certification of software Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, and/or groups Required Skills Cross team collaboration Strong communicator Independent worker, able to figure things out on their own 1. Golang 2. Sql/Cassandra 3. Kafka 4. Shell scripting 5. Micro-Services 6. AWS 7. API Notice Period: Immediate joiner will be preferred or max upto a month. Shifts: Overlap with US shifts Qualifications Bachelor's degree or equivalent experience in Computer Science or related field Development experience with programming languages SQL database or relational database skills.

As a Senior Development Engineer, youll play a key role in designing and developing robust PHP applications and scalable backend systems. You'll collaborate with cross-functional teams and be part of projects that serve millions of users. Responsibilities: Design, develop, and maintain scalable PHP applications using Laravel and/or CakePHP Build and consume RESTful APIs for internal and third-party system integrations Optimize MySQL queries and database structures Modernize legacy systems into modular, scalable codebases Leverage Docker for containerized development and deployment Participate in code reviews and enforce secure coding practices Develop customer portals and integrate with billing systems like WHMCS Write unit and integration tests Document architecture and contribute to coding standards Automate development workflows and CI/CD pipelines Collaborate with Product, DevOps, and QA teams Requirements 5+ years of PHP development experience Proficient in Laravel and/or CakePHP Strong MySQL skills, including schema design and performance optimization Experience building and integrating REST APIs Working knowledge of Docker Familiarity with version control (Git) Experience with CI/CD, testing automation, and secure development practices Exposure to RabbitMQ , Redis , and workflow automation Preferred/Bonus Skills Familiarity with WHMCS , ConnectWise , Zabbix , Observium , or LibreNMS Experience in MSP or SaaS environments Knowledge of security best practices in web development Experience with Agile methodologies and container orchestration Your Mindset Tech-savvy and curious – always exploring new technologies Agile and adaptable in fast-changing environments Analytical thinker with strong attention to detail Excellent communication and interpersonal skills Passionate about coding, problem-solving, and innovation

Job Summary Join us and lead cutting-edge cybersecurity projects while working with a dynamic, client-focused team! Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification We are committed to providing a positive and supportive work environment where all staff can thrive As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals, About The Role We are seeking an experienced Senior Project Manager to lead medium to large-scale cybersecurity projects in a multi-vendor environment The ideal candidate will have a strong background in project management, stakeholder collaboration, and financial oversight, ensuring successful project delivery while maintaining high client satisfaction, Job Title: Senior Project Manager (Cybersecurity Projects) Location: Remote Start Time: 5:30 AM IST Employment Type: Full-time Industry: IT Services / MSP Key Responsibilities Project Delivery Lead end-to-end cybersecurity project delivery, ensuring alignment with client requirements and enterprise standards, Proactively manage risks, issues, and changes to meet agreed objectives, Maintain and deliver project artefacts as required, Stakeholder Collaboration Act as the primary liaison between clients and internal teams, ensuring clear communication, Build strong relationships with key stakeholders to facilitate smooth project execution, Time, Budget, and Quality Management Ensure projects are delivered on time, within budget, and to the highest quality standards, Monitor and report on project performance, including governance updates, Review and finalize all project deliverables before client submission, Financial Oversight Oversee billing processes, ensuring alignment with project milestones, Maintain accurate billing forecasts and financial reporting, Enterprise-Level Project Management Manage RAIDs (Risks, Assumptions, Issues, Dependencies) effectively, Develop detailed project plans, track milestones, and ensure compliance with best practices, Client-Centric Focus Incorporate client feedback to improve project outcomes, Conduct regular client review meetings and follow up on action items, Requirements: ?? 5+ years of Project Management experience, with 2+ years in cybersecurity projects, ?? Experience managing enterprise-level clients and complex projects, ?? Proficiency in Microsoft Office Suite, MS Project, Smartsheet, or similar tools, ?? Familiarity with ConnectWise or similar client-facing systems, ?? Certification: PRINCE2 Practitioner, CSM, or PMP, Desirable Skills ?? Strong Communication And Stakeholder Management Abilities, ?? Ability to manage multiple projects with high attention to detail, ?? Excellent problem-solving and analytical skills, What We Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents This is available after one month of successful engagement, Professional Development: You'll have access to a monthly upskill allowance of ??5000 for continued education and certifications to support your career growth, Leave Policy: Vacation Leave (VL): 10 days per year, available after probation You can carry over or encash up to 5 unused days, Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one, Sick Leave: 12 days per year, available after probation, Flexible Work Hours or Remote Work Opportunities Depending on the role and project, Outsourced Benefits such as Paternity Leave, Maternity Leave, etc

This position is for full time employment in our office in Hyderabad, India. Daily work schedule will be night-time shift Monday-Friday from 9:00AM-6:00PM EST (equivalent to IST, subject to daylight savings) Summary: The IT Support Specialist will support the day to day technical needs and questions of our clients remotely and onsite. This relates to all technology including workstations, smartphones/tablets, printers, networks, servers, general office applications and line of business software. We are a Managed IT Services company and Microsoft Tier-1 Cloud Solution Provider (CSP) holding 10+ Gold and Silver competencies, which will allow the proper candidate to have access to cutting edge technologies and projects. There are also rewarding incentive programs designed to encourage growth and advancement through learning new technologies or achieving new certifications. We provide extensive hands-on training and mentoring in the technical issues, our methods and standards. Primary Responsibilities: Workstation Administration and Repair - Windows and Mac First level troubleshooting of desktop applications Spyware, Virus, and Malware Removal User account onboarding and offboarding iOS and Android Support Networking and Internet support (wired and wireless) Management and monitoring of backup VoIP Phone System Support Deliver end user training on basic office applications (one-on-one and group based) Maintain systems documentation Qualifications (demonstrated ability in the following): Five or more years of experience in IT support role. Excellent English written and oral communication skills Diagnostic skills in relation to troubleshooting technical issues Ability to multi-task and adapt to changes quickly Self-motivated with the ability to work in a fast paced environment Passionate about learning new skills, technologies, and conveying knowledge Desired experience (not required): Microsoft Cloud technologies (Office365, EMS, AVD, Azure) ConnectWise Manage, Automate, Control tools (or experience with similar MSP tools) Windows Server administration Apple hardware, OS X and iOS Education Requirements: COMPTIA Network+, Microsoft MCP or equivalent certification

Seeking a Senior Full-Stack AI Security Engineer to develop and integrate a new External Attack Surface Management (EASM) application into our existing platform. This app will provide AI-driven domain scanning, dark web monitoring, and automated reporting, while seamlessly integrating with Salesforce, HubSpot, ConnectWise, and data architecture. This role will be responsible for building the application in an extensible, modular way that ensures seamless integration with platform, allowing future expansion and interoperability with existing features. Additionally, this role requires evaluating current capabilities, APIs, and integrations to determine the most effective approach for development. Responsibilities Evaluate existing data architecture, APIs, and platform integrations to determine opportunities for reusability and extension. Design and develop an extensible EASM solution using React, Node.js, and Python, ensuring modular architecture for future expansion. Build scalable API endpoints to integrate the EASM solution with platform and external services like Shodan, Have I Been Pwned, and VirusTotal. Develop AI-driven security insights, leveraging LLMs and ML models to detect cyber risks and provide contextual recommendations. Create in-app dashboards and exportable reports (PDF, CSV, API-based) to help MSPs provide security assessments to customers. Ensure seamless integrations with CRMs like Salesforce, HubSpot, and ConnectWise, allowing MSPs to track risk data in their workflows. Optimize for security, performance, and scalability, ensuring the solution meets enterprise-grade security standards. Collaborate closely with engineering team to align the EASM app with platform roadmap and integration strategy. Requirements 5+ years of experience in full-stack development with React, Node.js, and Python. Expertise in cybersecurity intelligence APIs like Shodan, Have I Been Pwned, and VirusTotal. Experience with AI/ML models (e.g., TensorFlow, PyTorch, OpenAI APIs) for security risk detection. Strong understanding of modular, API-first architectures to enable extensibility and seamless platform integration. Proven ability to build scalable web applications and real-time data processing systems. Strong experience in developing interactive dashboards and automated reporting exports (PDF, CSV, API-based reports). Hands-on experience integrating with CRMs like Salesforce, HubSpot, and ConnectWise. Familiarity with database management (PostgreSQL, MongoDB, Firebase). Strong knowledge of network security, OSINT, and cybersecurity frameworks. Experience evaluating build vs. integrate strategies for leveraging current capabilities vs. external APIs. Ability to document and develop SDKs or extensible APIs that allow third-party integrations in the future. Ability to work in a fast-paced startup environment with rapid development cycles. Preferred Qualifications Experience with serverless architectures (AWS Lambda, Firebase Functions). Familiarity with GraphQL, WebSockets, and real-time data analytics. Prior work in MSP or cybersecurity software development.

Role & responsibilities the Technician will be responsible for answering client questions, implementing hardware and software solution recommendations, offsite technical support, and other duties assigned by the IT Manager/Team Lead as deemed suitable for the Technicians skill level. Technicians will regularly exercise exceptional customer service skills, strong communication and interpersonal skills, and excellent problem solving and trouble shooting skills. This is a team-oriented role where people are expected to take ownership of technical problems and see them through to completion. Duties and Responsibilities: * Assisting with Triage Board and ensuring new tickets are processed and assigned. * Answering Client Phone Calls and emails as needed * Troubleshooting Microsoft 365 issues including Outlook, SharePoint, OneDrive, Intune, and Azure issues. * Installing/Upgrading/Removing softwares * Backup and AV management * Endpoint Maintenance checks * New User Profile/computer Setup * Documenting as required in tickets or information repository. * Troubleshooting with clients such as: Password Resets Outlook\Phone Mailbox Setup Local Apps and Profile Troubleshooting Slow Computer Review Spam Filter config (Whitelisting and release of false positives) Printer Troubleshooting AD, Routers, Switches, Server Administration, Application Support, End User Computing PSA tools like Connect wise Manage RMM tool like N-Central Documentation tool like IT Glue, Hudu Fortinet and Meraki device troubleshooting Dns, DHCP Preferred candidate profile * At least 3 years experience as a system administrator serving US clients * Understanding of Microsoft Windows Client and Server Operating Systems * Understanding of Microsoft 365 * Basic understanding of Security * Should be able to work independently, make decisions and implement succesfully * Exceptional written and oral communication skills in English

Job Title : Service Delivery Incident Manager (SDIM) Company : New Era Technology Website : www.neweratech.com Location : Remote (Work from Home) Job Type : Full-time | Permanent | EST Time Zone Coverage Experience Required : 3-5 years (Min. 2 years in a leadership role) Reports To : VP Resolution Support Services Industry : IT Services / Managed Services Team Handling : Yes About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 customers worldwide. We deliver cutting-edge services and managed solutions across collaboration, data networking, security, and cloud domains. Join us in our journey of innovation and excellence. Role Overview We are looking for a highly motivated Service Delivery Incident Manager (SDIM) to lead our support services function. In this role, you’ll manage a team of IT support engineers, oversee the incident lifecycle, drive continuous improvement, and ensure client satisfaction through effective escalation management. The ideal candidate is a skilled leader with strong technical expertise and a customer-first mindset. Key Responsibilities Team Leadership Lead and mentor a team of IT support engineers Conduct 1-on-1s, manage performance, and nurture talent Foster a culture of collaboration and accountability Incident & Escalation Management Manage the entire lifecycle of incidents, from detection to resolution Prioritize and resolve critical and high-priority tickets promptly Oversee triage processes and maintain best practices in incident and problem management Client Engagement Act as the escalation point for customer issues Manage client expectations and ensure timely resolutions within SLTs Build long-term relationships with clients through consistent communication Service Optimization & Reporting Implement KPIs and dashboards to track team and service performance Identify opportunities to improve support processes and documentation Participate in process reviews and continuous improvement initiatives Technical Oversight Provide hands-on support for complex technical issues Collaborate with cross-functional teams to ensure seamless service delivery Stay updated on emerging IT trends and tools Key Skills & Competencies Strong understanding of IT support, networking, hardware, and SaaS platforms Excellent written and verbal communication skills Analytical thinker with problem-solving ability Experience with ITSM tools (ConnectWise preferred) Ability to manage shifting priorities and multitask Knowledge of ITIL practices (Certification preferred) Experience in a Managed Services Provider (MSP) environment is a big plus Qualifications Bachelor's degree in IT, Computer Science, or related field 3–5 years of IT support experience (2+ years in team leadership roles) Experience managing distributed teams remotely Work Environment & Schedule Work Model : Fully Remote (must be available during US EST hours ) Working Hours : 40 hours/week (occasional overtime & on-call rotation) Travel : Less than 10% (occasionally, if needed) Why Join Us? Be part of a global technology innovator Work in a flexible and collaborative environment Opportunity to drive meaningful change in service delivery Apply now to be a key player in building a world-class support delivery function at New Era Technology!

At the heart of our sales engine lies a powerful, scalable system and we're looking for the architect behind it. If youre someone who sees platforms like HubSpot and CPQ not just as tools, but as growth accelerators, and if you get a thrill from designing smooth workflows, insightful dashboards, and zero-friction sales processes wed love to meet you. We’re the perfect match if you Think in workflows, live in dashboards, and dream in integrations. Have 3–5 years of hands-on experience administering HubSpot and a CPQ tool (Salesforce CPQ, ConnectWise Sell, etc.). Know your way around HubSpot’s Marketing, Sales, Service & CMS hubs , and can bend them to your will — from workflows and custom properties to sequences and reports. Are fluent in CPQ logic — product catalog management, pricing rules, discount structures, and quote templates are your daily bread. Love collaborating across sales, marketing, and customer success teams to solve real problems through smart system design. Have a sharp eye for data and performance, and regularly optimize platforms to drive revenue and efficiency . Know that documentation and internal training are just as important as build quality. Have HubSpot certifications (or are actively chasing them). Bonus points if you’ve built or managed integrations between HubSpot, CPQ, and other tools . Here’s what your day would look like Troubleshoot, optimize, and scale our HubSpot workflows and automations — from lead nurturing to deal tracking. Maintain and improve our CPQ system — streamlining how quotes are generated, approved, and tracked. Build custom dashboards and reports to give sales leaders real-time visibility into pipeline, performance, and revenue. Ensure seamless integration across systems (HubSpot, CPQ, CRM, ERP). Work closely with GTM teams to understand their needs — and then translate them into smart, scalable platform solutions. Proactively identify bottlenecks and automation opportunities to keep the revenue engine humming . Be the internal go-to expert for HubSpot and CPQ — running trainings, offering support, and evangelizing best practices. Why IDfy Because you’ll never be “just the admin” here. You’ll be a strategic enabler — powering how our business scales. You’ll work with a team that’s obsessed with impact, encourages experimentation, and builds with both speed and depth. We move fast, think customer-first, and take our fun seriously. And you’ll help shape how sales, marketing, and success come together — through systems that just work.

Role & responsibilities Role : L3 Engineer| PROJECT ENGINEER\ Sr.System Adminstrator Location: Banglore Job Type: Full-time About the Position: As a Project Engineer, you will be a high-level individual hands-on contributor with a sharp technical focus supporting the execution of IT/infrastructure projects on behalf of our clients across the country. Coretelligent Project Engineers frequently work remotely to prepare for project execution and will often be required to travel on-site to a client location for portions of various projects. Engineers must be prepared and able to successfully work on multiple projects at any given time. Projects vary in size and scope. Key Responsibilities: Provide tactical execution against complex project scopes design, configure, deploy, and support new/existing infrastructure deployments Provide end-user training and support Create and update technical documentation, including runbooks, network diagrams, IP spreadsheets, configuration/build guides, etc. Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides to Coretelligent’s standards Manage, track, and report project budgets and reports Ensure client satisfaction from the beginning to the end of projects Partner with Coretelligent project manager(s) to lead and execute various technology projects for our client base Projects you will lead/execute may include: Email Migrations – Exchange to Exchange, Exchange to Cloud Office network deployments (firewall, switching, wireless, UPS devices) File Sharing Services – Windows-based file server to cloud systems such as Egnyte, Box, OneDrive, etc. Security integrations such as Single Sign On (SSO) and Multi-Factor Authentication (MFA), leveraging providers such as Centrify/iDaptive, OKTA, etc. Work with audio/video and/or phone system vendors to deploy new systems Manage an office relocation with the assistance of our Project Managers Server Upgrades / Migrations (Windows Server 2019 / 2016 / 2012 R2) Required Skills and Qualifications: At least 8+ years of industry experience with hands-on IT systems architecture, deployment, support, and best practices Advanced Technical Certifications (VMware, Microsoft, Cisco, Fortinet, etc.) Ability to configure, maintain, and troubleshoot key technologies, including: VMware vSphere Microsoft Windows Server (2019 / 2016 / 2012 R2) Microsoft Active Directory (Group Policy, DHCP, DNS, NPS, etc.) Exchange Server (2019, 2016, 2013, 2010) VPN Clients (Cisco, Fortinet) Firewalls (Fortinet, Cisco) Wireless Technology (Aerohive, Meraki, Ubiquiti) Remote Desktop (MS RDS, Citrix) Cloud Services (O365, Egnyte, Centrify/iDaptive, Box/DropBox, etc.) Storage (HPE Nimble, DellEMC, Synology, etc.) Backup Solutions (Veeam, Zerto, etc.) Perks and benefits Whats on Offer: a. Competitive Compensation b. Healthcare Support c. Paid Holidays & Vacation d. Remote work flexibility e. Opportunity to gain certifications f. Milestone benefits g. Incredible hands-on experience, working and learning with extraordinary team & deliver high quality services to clients Let us know on following aspects from your end to take the discussion forward. 1. Notice Period 2. Expected CTC. 3. Currently its WFH but in future we may starts like hybrid mode. 4. Willingness to work in US shift (Since most of your interaction would be with client) & Timings 5.30 pm to max 3.00pm. 5. Candidate should be available for a Face to Face HR discussion.