13 Connectwise Jobs

Seeking a Senior Full-Stack AI Security Engineer to develop and integrate a new External Attack Surface Management (EASM) application into our existing platform. This app will provide AI-driven domain scanning, dark web monitoring, and automated reporting, while seamlessly integrating with Salesforce, HubSpot, ConnectWise, and data architecture. This role will be responsible for building the application in an extensible, modular way that ensures seamless integration with platform, allowing future expansion and interoperability with existing features. Additionally, this role requires evaluating current capabilities, APIs, and integrations to determine the most effective approach for development. Responsibilities Evaluate existing data architecture, APIs, and platform integrations to determine opportunities for reusability and extension. Design and develop an extensible EASM solution using React, Node.js, and Python, ensuring modular architecture for future expansion. Build scalable API endpoints to integrate the EASM solution with platform and external services like Shodan, Have I Been Pwned, and VirusTotal. Develop AI-driven security insights, leveraging LLMs and ML models to detect cyber risks and provide contextual recommendations. Create in-app dashboards and exportable reports (PDF, CSV, API-based) to help MSPs provide security assessments to customers. Ensure seamless integrations with CRMs like Salesforce, HubSpot, and ConnectWise, allowing MSPs to track risk data in their workflows. Optimize for security, performance, and scalability, ensuring the solution meets enterprise-grade security standards. Collaborate closely with engineering team to align the EASM app with platform roadmap and integration strategy. Requirements 5+ years of experience in full-stack development with React, Node.js, and Python. Expertise in cybersecurity intelligence APIs like Shodan, Have I Been Pwned, and VirusTotal. Experience with AI/ML models (e.g., TensorFlow, PyTorch, OpenAI APIs) for security risk detection. Strong understanding of modular, API-first architectures to enable extensibility and seamless platform integration. Proven ability to build scalable web applications and real-time data processing systems. Strong experience in developing interactive dashboards and automated reporting exports (PDF, CSV, API-based reports). Hands-on experience integrating with CRMs like Salesforce, HubSpot, and ConnectWise. Familiarity with database management (PostgreSQL, MongoDB, Firebase). Strong knowledge of network security, OSINT, and cybersecurity frameworks. Experience evaluating build vs. integrate strategies for leveraging current capabilities vs. external APIs. Ability to document and develop SDKs or extensible APIs that allow third-party integrations in the future. Ability to work in a fast-paced startup environment with rapid development cycles. Preferred Qualifications Experience with serverless architectures (AWS Lambda, Firebase Functions). Familiarity with GraphQL, WebSockets, and real-time data analytics. Prior work in MSP or cybersecurity software development.

Role & responsibilities the Technician will be responsible for answering client questions, implementing hardware and software solution recommendations, offsite technical support, and other duties assigned by the IT Manager/Team Lead as deemed suitable for the Technicians skill level. Technicians will regularly exercise exceptional customer service skills, strong communication and interpersonal skills, and excellent problem solving and trouble shooting skills. This is a team-oriented role where people are expected to take ownership of technical problems and see them through to completion. Duties and Responsibilities: * Assisting with Triage Board and ensuring new tickets are processed and assigned. * Answering Client Phone Calls and emails as needed * Troubleshooting Microsoft 365 issues including Outlook, SharePoint, OneDrive, Intune, and Azure issues. * Installing/Upgrading/Removing softwares * Backup and AV management * Endpoint Maintenance checks * New User Profile/computer Setup * Documenting as required in tickets or information repository. * Troubleshooting with clients such as: Password Resets Outlook\Phone Mailbox Setup Local Apps and Profile Troubleshooting Slow Computer Review Spam Filter config (Whitelisting and release of false positives) Printer Troubleshooting AD, Routers, Switches, Server Administration, Application Support, End User Computing PSA tools like Connect wise Manage RMM tool like N-Central Documentation tool like IT Glue, Hudu Fortinet and Meraki device troubleshooting Dns, DHCP Preferred candidate profile * At least 3 years experience as a system administrator serving US clients * Understanding of Microsoft Windows Client and Server Operating Systems * Understanding of Microsoft 365 * Basic understanding of Security * Should be able to work independently, make decisions and implement succesfully * Exceptional written and oral communication skills in English

Job Title : Service Delivery Incident Manager (SDIM) Company : New Era Technology Website : www.neweratech.com Location : Remote (Work from Home) Job Type : Full-time | Permanent | EST Time Zone Coverage Experience Required : 3-5 years (Min. 2 years in a leadership role) Reports To : VP Resolution Support Services Industry : IT Services / Managed Services Team Handling : Yes About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 customers worldwide. We deliver cutting-edge services and managed solutions across collaboration, data networking, security, and cloud domains. Join us in our journey of innovation and excellence. Role Overview We are looking for a highly motivated Service Delivery Incident Manager (SDIM) to lead our support services function. In this role, you’ll manage a team of IT support engineers, oversee the incident lifecycle, drive continuous improvement, and ensure client satisfaction through effective escalation management. The ideal candidate is a skilled leader with strong technical expertise and a customer-first mindset. Key Responsibilities Team Leadership Lead and mentor a team of IT support engineers Conduct 1-on-1s, manage performance, and nurture talent Foster a culture of collaboration and accountability Incident & Escalation Management Manage the entire lifecycle of incidents, from detection to resolution Prioritize and resolve critical and high-priority tickets promptly Oversee triage processes and maintain best practices in incident and problem management Client Engagement Act as the escalation point for customer issues Manage client expectations and ensure timely resolutions within SLTs Build long-term relationships with clients through consistent communication Service Optimization & Reporting Implement KPIs and dashboards to track team and service performance Identify opportunities to improve support processes and documentation Participate in process reviews and continuous improvement initiatives Technical Oversight Provide hands-on support for complex technical issues Collaborate with cross-functional teams to ensure seamless service delivery Stay updated on emerging IT trends and tools Key Skills & Competencies Strong understanding of IT support, networking, hardware, and SaaS platforms Excellent written and verbal communication skills Analytical thinker with problem-solving ability Experience with ITSM tools (ConnectWise preferred) Ability to manage shifting priorities and multitask Knowledge of ITIL practices (Certification preferred) Experience in a Managed Services Provider (MSP) environment is a big plus Qualifications Bachelor's degree in IT, Computer Science, or related field 3–5 years of IT support experience (2+ years in team leadership roles) Experience managing distributed teams remotely Work Environment & Schedule Work Model : Fully Remote (must be available during US EST hours ) Working Hours : 40 hours/week (occasional overtime & on-call rotation) Travel : Less than 10% (occasionally, if needed) Why Join Us? Be part of a global technology innovator Work in a flexible and collaborative environment Opportunity to drive meaningful change in service delivery Apply now to be a key player in building a world-class support delivery function at New Era Technology!

Job Title : Service Delivery Incident Manager (SDIM) Company : New Era Technology Website : www.neweratech.com Location : Remote (Work from Home) Job Type : Full-time | Permanent | EST Time Zone Coverage Experience Required : 3-5 years (Min. 2 years in a leadership role) Reports To : VP Resolution Support Services Industry : IT Services / Managed Services Team Handling : Yes About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 customers worldwide. We deliver cutting-edge services and managed solutions across collaboration, data networking, security, and cloud domains. Join us in our journey of innovation and excellence. Role Overview We are looking for a highly motivated Service Delivery Incident Manager (SDIM) to lead our support services function. In this role, you’ll manage a team of IT support engineers, oversee the incident lifecycle, drive continuous improvement, and ensure client satisfaction through effective escalation management. The ideal candidate is a skilled leader with strong technical expertise and a customer-first mindset. Key Responsibilities Team Leadership Lead and mentor a team of IT support engineers Conduct 1-on-1s, manage performance, and nurture talent Foster a culture of collaboration and accountability Incident & Escalation Management Manage the entire lifecycle of incidents, from detection to resolution Prioritize and resolve critical and high-priority tickets promptly Oversee triage processes and maintain best practices in incident and problem management Client Engagement Act as the escalation point for customer issues Manage client expectations and ensure timely resolutions within SLTs Build long-term relationships with clients through consistent communication Service Optimization & Reporting Implement KPIs and dashboards to track team and service performance Identify opportunities to improve support processes and documentation Participate in process reviews and continuous improvement initiatives Technical Oversight Provide hands-on support for complex technical issues Collaborate with cross-functional teams to ensure seamless service delivery Stay updated on emerging IT trends and tools Key Skills & Competencies Strong understanding of IT support, networking, hardware, and SaaS platforms Excellent written and verbal communication skills Analytical thinker with problem-solving ability Experience with ITSM tools (ConnectWise preferred) Ability to manage shifting priorities and multitask Knowledge of ITIL practices (Certification preferred) Experience in a Managed Services Provider (MSP) environment is a big plus Qualifications Bachelor's degree in IT, Computer Science, or related field 3–5 years of IT support experience (2+ years in team leadership roles) Experience managing distributed teams remotely Work Environment & Schedule Work Model : Fully Remote (must be available during US EST hours ) Working Hours : 40 hours/week (occasional overtime & on-call rotation) Travel : Less than 10% (occasionally, if needed) Why Join Us? Be part of a global technology innovator Work in a flexible and collaborative environment Opportunity to drive meaningful change in service delivery Apply now to be a key player in building a world-class support delivery function at New Era Technology!

At the heart of our sales engine lies a powerful, scalable system and we're looking for the architect behind it. If youre someone who sees platforms like HubSpot and CPQ not just as tools, but as growth accelerators, and if you get a thrill from designing smooth workflows, insightful dashboards, and zero-friction sales processes wed love to meet you. We’re the perfect match if you Think in workflows, live in dashboards, and dream in integrations. Have 3–5 years of hands-on experience administering HubSpot and a CPQ tool (Salesforce CPQ, ConnectWise Sell, etc.). Know your way around HubSpot’s Marketing, Sales, Service & CMS hubs , and can bend them to your will — from workflows and custom properties to sequences and reports. Are fluent in CPQ logic — product catalog management, pricing rules, discount structures, and quote templates are your daily bread. Love collaborating across sales, marketing, and customer success teams to solve real problems through smart system design. Have a sharp eye for data and performance, and regularly optimize platforms to drive revenue and efficiency . Know that documentation and internal training are just as important as build quality. Have HubSpot certifications (or are actively chasing them). Bonus points if you’ve built or managed integrations between HubSpot, CPQ, and other tools . Here’s what your day would look like Troubleshoot, optimize, and scale our HubSpot workflows and automations — from lead nurturing to deal tracking. Maintain and improve our CPQ system — streamlining how quotes are generated, approved, and tracked. Build custom dashboards and reports to give sales leaders real-time visibility into pipeline, performance, and revenue. Ensure seamless integration across systems (HubSpot, CPQ, CRM, ERP). Work closely with GTM teams to understand their needs — and then translate them into smart, scalable platform solutions. Proactively identify bottlenecks and automation opportunities to keep the revenue engine humming . Be the internal go-to expert for HubSpot and CPQ — running trainings, offering support, and evangelizing best practices. Why IDfy Because you’ll never be “just the admin” here. You’ll be a strategic enabler — powering how our business scales. You’ll work with a team that’s obsessed with impact, encourages experimentation, and builds with both speed and depth. We move fast, think customer-first, and take our fun seriously. And you’ll help shape how sales, marketing, and success come together — through systems that just work.

Join our dynamic team as a Service Desk Associate , where you'll play a crucial role in ensuring seamless IT operations for our end users. You'll leverage your technical expertise and exceptional problem-solving skills to provide top-tier support, manage requests efficiently, and maintain robust system administration. Your contributions will directly impact our service quality and user satisfaction, making you an integral part of our success. Key Responsibilities: Issue Resolution & Troubleshooting : Deliver 1st and 2nd level support for remote users in a managed services environment, ensuring swift and effective resolution of issues. Request Management : Handle incoming requests via telephone, email, or the ITSM portal promptly, delivering high-quality support in line with SLAs. Technical Expertise : Troubleshoot Windows and Mac Operating Systems, printers, hardware, and applications. System Administration : Manage Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, OneDrive, Teams, and more. User Communication : Keep users informed about the progress of their incidents and requests from receipt to closure. Documentation : Log all requests in the ITSM system, documenting troubleshooting steps and resolution details. Escalation Management : Escalate complex issues to next-level support teams and maintain communication to ensure resolution. Hardware & Software Deployment : Set up, deploy, and maintain end-user hardware and software, including thin clients and printers. Process Improvement : Assist in creating and maintaining IT Service Desk processes and generate necessary documentation. Vendor Liaison : Coordinate with vendors on support issues as needed. Qualifications: Proven experience in a similar role with strong troubleshooting skills. Familiarity with ITSM systems and service desk operations. Excellent communication and customer service skills. Ability to work independently and as part of a team. This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional IT support. If you're ready to take your career to the next level, we want to hear from you!

Join our dynamic team as a Technical Support Specialist , where you'll play a crucial role in ensuring seamless IT operations for our end users. You'll leverage your technical expertise and exceptional problem-solving skills to provide top-tier support, manage requests efficiently, and maintain robust system administration. Your contributions will directly impact our service quality and user satisfaction, making you an integral part of our success. Key Responsibilities: Issue Resolution & Troubleshooting : Deliver 1st and 2nd level support for remote users in a managed services environment, ensuring swift and effective resolution of issues. Request Management : Handle incoming requests via telephone, email, or the ITSM portal promptly, delivering high-quality support in line with SLAs. Technical Expertise : Troubleshoot Windows and Mac Operating Systems, printers, hardware, and applications. System Administration : Manage Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, OneDrive, Teams, and more. User Communication : Keep users informed about the progress of their incidents and requests from receipt to closure. Documentation : Log all requests in the ITSM system, documenting troubleshooting steps and resolution details. Escalation Management : Escalate complex issues to next-level support teams and maintain communication to ensure resolution. Hardware & Software Deployment : Set up, deploy, and maintain end-user hardware and software, including thin clients and printers. Process Improvement : Assist in creating and maintaining IT Service Desk processes and generate necessary documentation. Vendor Liaison : Coordinate with vendors on support issues as needed. Qualifications: Proven experience in a similar role with strong troubleshooting skills. Familiarity with ITSM systems and service desk operations. Excellent communication and customer service skills. Ability to work independently and as part of a team. This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional IT support. If you're ready to take your career to the next level, we want to hear from you!

Key Responsibilities: Issue Resolution & Troubleshooting: Provide 1st and 2nd level support for end users (remote users) in a managed services environment, ensuring swift and effective resolution of issues. Request Management: Handle incoming requests via telephone, email, or the ITSM portal promptly, delivering high-quality support in line with SLAs. Technical Expertise: Troubleshoot Windows and Mac Operating Systems, printers, hardware, and applications. System Administration: Work with Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, OneDrive, Teams, and more. User Communication: Keep users informed about the progress of their incidents and requests from receipt to closure. Documentation: Log all requests in the ITSM system, documenting troubleshooting steps and resolution details. Escalation Management: Escalate complex issues to next-level support teams and maintain communication to ensure resolution. Hardware & Software Deployment: Set up, deploy, and maintain end-user hardware and software, including thin clients and printers. Process Improvement: Assist in creating and maintaining IT Service Desk processes and generate necessary documentation. Vendor Liaison: Coordinate with vendors on support issues as needed. Qualifications: Proven experience in a similar role with strong troubleshooting skills. Familiarity with ITSM systems and service desk operations. Excellent communication and customer service skills. Ability to work independently and as part of a team.

Role & responsibilities Role : L3 Engineer| PROJECT ENGINEER\ Sr.System Adminstrator Location: Banglore Job Type: Full-time About the Position: Coretelligent Project Engineers are consistently engaged with our dynamic client base. Engineers ensure success by blending strong technical troubleshooting skills and strong communication skills (verbal and written). Engineers will work remotely and frequently be on zoom calls with video. Engineers must be prepared and able to successfully work on multiple projects at any given time. Projects vary in size and scope. 8-10 years of experience in infrastructure operations/system administration. Areas of achievement include, but are not limited to: Projects you will lead/execute include but are not limited to: Deploy email filtering and security such as Mimecast. Deploy web content filtering and security such as Cisco Umbrella (OpenDNS). Deploy endpoint security solutions such as SentinelOne, Webroot. Responsible for creating detailed documentation. Familiar with MSP Tools (ConnectWise, Kaseya, LogicMonitor, IT Glue). Role & responsibilities Strong experience with Microsoft exchange and exchange online. Should have strong experience with AD, Mail, Entra ID, Azure and server migrations. Excellent communication skills, both written and verbal. About the Technology You should be able to configure, maintain and troubleshoot on the following technologies: Experience with Microsoft exchange, exchange online and mail migration Server Administration for Microsoft Windows Server 2012R2+ (Active Directory, Group Policy, PowerShell, DNS, DHCP, RDS, etc.). Microsoft Windows (10, 11). Mobile devices (Android, Apple). VPN clients(Cisco, Forticlients) Hypervisor Deployments(Vmware & Hyper-V) Backups Like Veeam, Synology etc Identity management for Windows and Apple (Intune and JAMF) Azure Active Directory & Intune Perks and benefits Whats on Offer: a. Competitive Compensation b. Healthcare Support c. Paid Holidays & Vacation d. Remote work flexibility e. Opportunity to gain certifications f. Milestone benefits g. Incredible hands-on experience, working and learning with extraordinary team & deliver high quality services to clients Let us know on following aspects from your end to take the discussion forward. 1. Notice Period 2. Expected CTC. 3. Currently its WFH but in future we may starts like hybrid mode. 4. Willingness to work in US shift (Since most of your interaction would be with client) & Timings 5.30 pm to max 3.00pm. 5. Candidate should be available for a Face to Face HR discussion.

This position is for full time employment in our office in Hyderabad, India. Daily work schedule will be night-time shift Monday-Friday from 9:00AM-6:00PM EST (equivalent to IST, subject to daylight savings) Summary: The IT Support Specialist will support the day to day technical needs and questions of our clients remotely and onsite. This relates to all technology including workstations, smartphones/tablets, printers, networks, servers, general office applications and line of business software. We are a Managed IT Services company and Microsoft Tier-1 Cloud Solution Provider (CSP) holding 10+ Gold and Silver competencies, which will allow the proper candidate to have access to cutting edge technologies and projects. There are also rewarding incentive programs designed to encourage growth and advancement through learning new technologies or achieving new certifications. We provide extensive hands-on training and mentoring in the technical issues, our methods and standards. Primary Responsibilities: Workstation Administration and Repair - Windows and Mac First level troubleshooting of desktop applications Spyware, Virus, and Malware Removal User account onboarding and offboarding iOS and Android Support Networking and Internet support (wired and wireless) Management and monitoring of backup VoIP Phone System Support Deliver end user training on basic office applications (one-on-one and group based) Maintain systems documentation Qualifications (demonstrated ability in the following): Five or more years of experience in IT support role. Excellent English written and oral communication skills Diagnostic skills in relation to troubleshooting technical issues Ability to multi-task and adapt to changes quickly Self-motivated with the ability to work in a fast paced environment Passionate about learning new skills, technologies, and conveying knowledge Desired experience (not required): Microsoft Cloud technologies (Office365, EMS, AVD, Azure) ConnectWise Manage, Automate, Control tools (or experience with similar MSP tools) Windows Server administration Apple hardware, OS X and iOS Education Requirements: COMPTIA Network+, Microsoft MCP or equivalent certification

We are hiring a dedicated L1 System Engineer to provide IT security, network support, and advanced troubleshooting for our Mumbai office . The ideal candidate should have strong problem-solving skills, experience with cybersecurity tools, and expertise in IT support & documentation. Key Responsibilities: Advanced IT Support & Troubleshooting (Tier 2/3 Level) Network & Security Administration (Firewall, Access Control, Threat Prevention) Cybersecurity & Compliance (Vulnerability Management, Endpoint Security, Risk Mitigation) Backup & Disaster Recovery (Data Integrity, System Restoration, Risk Handling) SOP Development & IT Documentation (Standardizing IT Workflows & Guidelines) Mentorship & Knowledge Transfer (Training Junior IT Engineers) Technical Skills Required: Hands-on Experience with IT Security & Support Tools ConnectWise, Sophos, Rapid7, Freshdesk, OneNet System Administration & Network Troubleshooting Windows/Linux Servers, Firewalls, VPNs, Load Balancers Vulnerability Assessment & Cybersecurity Implementation Security Patching, Compliance Standards, SIEM Solutions Backup & Disaster Recovery Planning Creating & Testing DR Strategies

Role & responsibilities Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education. Ensure tickets are being dispatched and addressed within SLAs. Set-up, manage and coordinate client calls for the team. Ensure coordinating with inter, intra teams and clients to set up activities and calls as required. Share required data for management reporting with defined frequency; daily, weekly, and monthly. Assign problems/tasks to tech support specialists. Regularly review and analyze the service boards and follow-up with inter team and client. Analyze situations and determine resources needed to solve them. Make decisions quickly, often with limited information. Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions Review daily priorities and take appropriate action to ensure results are achieved. Availability of support in Non-Business Hours as and when needed. Liaison with the internal functions including Customer Success, product management, product engineering and other service functions. Work on preparing monthly roster, on call roster. Work on collating the data required for on call reports.

Client interfacing and client handling for all tickets and projects for US Cloud, In-house data centers. Have an opportunity to learn and perform all level 1, 2 & 3 work. Great learning and growth. Virtualization, Cloud, AWS technologies.