Partner Relationship Manager

Role Overview

The Partner Relationship Manager (PRM) acts as the bridge between Battery Smart and its station partners, ensuring smooth day-to-day operations, maintaining strong relationships, and driving revenue and performance targets. Its a field-intensive, relationship-driven role that combines elements of operations, account management, and business development.

Key Responsibilities:

• Maintain strong and healthy relationships with station partners to ensure smooth operations and business growth.
• Manage daily station operations and handle escalations from both partners and drivers.
• Drive revenue and collection targets by ensuring timely partner balance recharges.
• Communicate and ensure partner adherence to new initiatives and processes introduced by Battery Smart.
• Gather on-ground insights from partners to support strategic planning and roadmap development.
• Represent the organization on-ground and act as the first point of contact for partner issues.
• Train and onboard new partners, assisting them in setting up and streamlining operations.
• Ensure safety and operational checklists are followed post-launch and maintain basic QC standards.
• Track, monitor, and ensure achievement of assigned partner performance KPIs.
• Manage reconciliation and support partners in resolving doubts or clarifications regarding earnings.

Qualifications & Skills:

• Graduation or MBA.
• 3-5 years of experience in ground sales, operations, or city supply management; prior experience in Key Account Management (KAM) preferred.
• Excellent interpersonal, written, and verbal communication skills to effectively engage with partners.
• Go-getter attitude with a strong sense of ownership and accountability. Strong bias for action with the ability to handle on-ground challenges and drive quick resolutions.
• Analytical and detail-oriented, with the ability to track KPIs and improve partner performance.