Partner Operations Manager

The Partner Operations Manager position based in Gurgaon/Mumbai requires a minimum of 4+ years of experience and immediate availability. You will be responsible for managing Partner-facing licensing solutions and serving as a subject matter expert in Volume Licensing concepts and processes. Your primary role will involve providing transactional support to Partner Field sellers and their customers, ensuring timely and high-quality deliverables for our Partners. Fluency in English is essential for effective communication with Partners and internal stakeholders. You will directly interact with Partners to facilitate smooth transactional and Partner service activities. This is a hybrid position, requiring on-site presence for a minimum of 3 days per week. To be considered for this role, you should have a Bachelor's degree in business, Operations, Finance, or a related field, along with experience in operations, program management, or process management. A minimum of 4 years of experience in contracting & order management, pipeline management, and billing execution is required, with a focus on financial accuracy, compliance, and risk management. Additionally, you should have expertise in contract validation, credit approval, billing management, Partner service, stakeholder engagement, process optimization, and operations excellence. Data-driven decision-making skills using KPIs to monitor performance and act as a trusted advisor to both internal and external Partners are crucial. Preferred qualifications include 2+ years of experience in Partner service operations, managing escalations, improving service metrics, and implementing process improvements. Experience with Business Value deal constructions, licensing concepts, and providing direct support for Volume Licensing sales and support lifecycle is advantageous. As a Partner Operations Manager, your responsibilities will include managing contracting and order management processes, deal validation, pipeline management, billing execution, credit approval management, and overseeing Partner service operations. You will serve as the primary point of contact for operational Partner service inquiries, monitor service metrics, handle escalations, and collaborate with other departments to resolve Partner issues. You will also be involved in driving operations excellence through optimization and process improvements, providing efficient and scalable operational solutions, and acting as a trusted advisor for Partners and internal clients. Generating reports on Partner service metrics and activity for senior leader consumption and overseeing Go to Market activities for both Teams + Teams driven Copilot MAU will be part of your role.,