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4.0 - 8.0 years
0 Lacs
maharashtra
On-site
The Partner Operations Manager position based in Gurgaon/Mumbai requires a minimum of 4+ years of experience and immediate availability. You will be responsible for managing Partner-facing licensing solutions and serving as a subject matter expert in Volume Licensing concepts and processes. Your primary role will involve providing transactional support to Partner Field sellers and their customers, ensuring timely and high-quality deliverables for our Partners. Fluency in English is essential for effective communication with Partners and internal stakeholders. You will directly interact with Partners to facilitate smooth transactional and Partner service activities. This is a hybrid position, requiring on-site presence for a minimum of 3 days per week. To be considered for this role, you should have a Bachelor's degree in business, Operations, Finance, or a related field, along with experience in operations, program management, or process management. A minimum of 4 years of experience in contracting & order management, pipeline management, and billing execution is required, with a focus on financial accuracy, compliance, and risk management. Additionally, you should have expertise in contract validation, credit approval, billing management, Partner service, stakeholder engagement, process optimization, and operations excellence. Data-driven decision-making skills using KPIs to monitor performance and act as a trusted advisor to both internal and external Partners are crucial. Preferred qualifications include 2+ years of experience in Partner service operations, managing escalations, improving service metrics, and implementing process improvements. Experience with Business Value deal constructions, licensing concepts, and providing direct support for Volume Licensing sales and support lifecycle is advantageous. As a Partner Operations Manager, your responsibilities will include managing contracting and order management processes, deal validation, pipeline management, billing execution, credit approval management, and overseeing Partner service operations. You will serve as the primary point of contact for operational Partner service inquiries, monitor service metrics, handle escalations, and collaborate with other departments to resolve Partner issues. You will also be involved in driving operations excellence through optimization and process improvements, providing efficient and scalable operational solutions, and acting as a trusted advisor for Partners and internal clients. Generating reports on Partner service metrics and activity for senior leader consumption and overseeing Go to Market activities for both Teams + Teams driven Copilot MAU will be part of your role.,
Posted 3 days ago
3.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Job Title: Contract Operations Specialist Location: Bangalore, India Shift Timing: EMEA or NA (Flexible as per business requirements) Job Type: Full-time Job Description Summary: We are seeking an experienced and detail-oriented Contract Operations Specialist to join our team. In this role, you will be responsible for processing all revenue-generating contracts, creating and maintaining customer accounts in SAP, and ensuring compliance with company policies and industry requirements. The ideal candidate will have 3+ years of experience in contract operations, a strong understanding of the Quote to Cash process, and proficiency in SAP and MS Office. This position requires collaboration with cross-functional teams such as Sales, Legal, Credit, and Deal Desk, as well as the ability to handle a flexible shift schedule across EMEA or NA time zones. Key Responsibilities: Contract Processing & Administration: Manage the processing of incoming revenue-generating contracts in accordance with established procedures. Ensure contracts are accurately validated and executed, meeting all company and legal requirements. Maintain and manage customer records within SAP and other systems according to established procedures. Cross-Functional Collaboration: Work closely with internal teams such as Sales, Legal, Credit, and Deal Desk to address contract-related queries and issues. Participate in regular communication with sales and service teams to ensure smooth contract execution and customer satisfaction. Account Management & Order Processing: Support customer account management and business consultation. Process orders, manage provisioning, and handle contract-related inquiries. Reporting & Status Updates: Provide regular status reports on contract processing and related activities. Assist in quarter-end activities and support business continuity planning. Process Improvement & System Testing: Participate in system testing and the continuous improvement of processes related to contract management. Ensure adherence to company procedures and best practices to maintain high standards of accuracy and efficiency. Other Duties: Support ad-hoc project participation as required. Handle any incoming queries and requests related to contracts and customer accounts. Required Skills and Qualifications: Experience: Minimum of 3+ years of experience in contract operations, Quote to Cash, Order Management, or related fields. Familiarity with contract validation, execution, and revenue generation processes. Education: Bachelor's degree or equivalent experience. Technical Skills: Proficiency in SAP or similar systems for contract management and customer account maintenance. Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook). Knowledge of Contract Processes: Understanding of the end-to-end contract lifecycle, including commercial contract processes. Soft Skills: Strong attention to detail and the ability to ensure high accuracy in contract processing. Excellent interpersonal and communication skills, both written and verbal. Ability to collaborate effectively with cross-functional teams to achieve shared goals. Flexibility: Ability to work flexible shifts to accommodate different time zones, including APAC, EMEA, or North America as per business requirements. Other Competencies: Strong organizational and time-management skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Demonstrated problem-solving ability and proactive approach to process optimization. Preferred Qualifications: Previous experience in a multinational organization. Familiarity with commercial contract law and industry-specific requirements. Experience in system testing or business continuity activities.
Posted 1 month ago
3.0 - 8.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Role : Responsible in contract validation and review process, ensuring contract and billing information updated accurately in Netsuite & Salesforce to support billing and revenue recognition process. Job Descriptions E2open is seeking for Contract Intake Analyst to support a Global Shared Services in a growing organization. The Contract Intake Analyst main objective is to effectively support the Shared Services team with day-to-day contract validation and review process to support billing and revenue recognition. The ideal candidate is a process-oriented multi-tasker, process driven and obsessively detail oriented individual who loves data and meets deadlines. Reporting to the OTC Manager you will be responsible for support tasks including reviewing contracts to ensure the data in Netsuite and Salesforce is accurate. Ensure Billing data is complete and accurate. Build reports in Salesforce that can help monitor and catch anomalies that need to be updated. Main Responsibilities Day-to-day support of Global Shared Services: Keep contract and billing data up to date and accurate which matches with Pricebook, this is being uploaded into Netsuite Contract information which includes, but not limited to SKU data, billing data, ARR, etc. updated into Netsuite to support billing and revenue recognition, as well as interfaces to Salesforce to support key reports such as ARR. Ensure Renewal data is up to date and accurate and making sure it is captured into Netsuite. Assist with documenting and keeping documentation updated with the latest information related to key reports and process Find and recommend ways to simplify, optimize and automate processes to improve data and accuracy Cross-train with other team members to act as back-up when needed Support ad hoc projects Communicating directly with Sales Representatives, Finance and within Accounting team (Billing and Revenue Recognition) Creating/updating Finance ARR Reports Key Competencies Ability to read contracts thoroughly Strong attention to detail and obsessively organized Excellent oral and written communication skills Team player and willingness to go above and beyond Strong process and analytical skills Experience and knowledge of sales & marketing operations Must be customer-oriented and deliver services in a responsive manner to meet needs of the field Ability to juggle and manage multiple priorities and meet deadlines in a fast-paced environment Tool Savvy - i.e. Netsuite, SalesForce.com, Microsoft Office (particularly Excel- Intermediate/Advanced level) Change agent and problem solver Intermediate Math aptitude Discretion and integrity are necessary as the role will be dealing with highly Confidential information Education and Experience Bachelors degree in Finance, Business or business-related field 3+ years of combined experience in an accounting, contracts, sales support or related role at a software tech company (SaaS experience preferred) Experience working in a high growth organization Track record of working with all levels of sales reps and executives Excellent knowledge and use of Microsoft Office applications
Posted 2 months ago
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