Outbound Telesales Manager

As a key player in the Wed-Tech industry, Matrimony.com Ltd is at the forefront of providing personalized matchmaking and wedding-related services. With a strong focus on customer satisfaction, Matrimony.com has built a reputation for being the largest and most trusted matrimony brand in India. The company's services cater to a wide spectrum of individuals, ranging from high-net-worth individuals to the common man. One of the company's innovative offerings is Jodii, a vernacular matrimony service that aims to serve all segments of society. Matrimony.com has also expanded its operations internationally, with successful ventures in the UAE and Bangladesh. The company's vision is to become a billion-dollar revenue company while creating a lasting legacy for future generations. As a part of the Personalized Services team, you will be responsible for providing tailored matchmaking services to premium, HNI, and elite customers. With a team of highly motivated relationship managers, you will focus on creating success stories and facilitating marriages. This role will require you to operate across India with multi-lingual relationship managers, ensuring a personalized and effective service for elite customers. Key Responsibilities: Sales Strategy and Planning: - Develop and implement a strategic telesales plan to target HNI and premium customers. - Identify ideal customer profiles and high-potential leads within the target segments. - Set and track sales targets, create action plans to achieve goals, and establish KPIs for outbound telesales. Team Management: - Lead and mentor a team of telesales supervisors and agents across multiple regions. - Develop a sales playbook and provide training programs to enhance sales skills and customer relationship management. - Evaluate team performance, provide feedback, and implement corrective actions to meet revenue goals. Customer Relationship Management: - Build and maintain strong relationships with HNI and premium clients, catering to their specific needs. - Implement programs to enhance customer loyalty and provide premium customer support. - Act as an escalation point for any issues raised by HNI and premium customers, ensuring prompt resolution. Collaboration with Other Departments: - Work closely with marketing teams to create tailored campaigns and promotions for high-end customers. - Collaborate with product and service teams to align offerings with customer preferences. - Ensure smooth telesales operations by collaborating with customer service to maintain service standards. Data Analysis and Reporting: - Analyze telesales data to identify trends and areas for improvement. - Gather insights into customer behavior and preferences to adjust sales approaches. - Prepare detailed sales reports and dashboards for senior management. Innovation and Continuous Improvement: - Continuously assess and improve outbound telesales processes for efficiency. - Leverage technology tools to enhance operations and customer experience. - Identify areas for improvement and implement corrective actions. Leadership Qualities: - Demonstrated expertise in sales and operations with experience in managing large teams. - Experience in Consumer Tech, Banking, Insurance, or Telecom segments, preferably in outbound telesales. - Proven track record of driving sales growth and delivering impactful business outcomes. - Strong people leadership skills with a history of building and leading high-growth sales teams. - MBA from a reputable B-School is preferred. If you are a seasoned professional with a passion for sales and operations, and a keen interest in providing personalized services to elite customers, this role at Matrimony.com Ltd offers a unique opportunity to make a meaningful impact in the Wed-Tech industry. Join us in our journey to create lasting relationships and build a billion-dollar revenue company.,