OTC Functional Product Owner Logistics & Services

Key Responsibilities:

Global Strategy & Governance:

Define and enforce global standards, policies, and controls for Order to Cash.

Act as SME for policy governance and end-to-end process frameworks.

Represent LnS in cross-functional governance forums and business reviews.

Performance Monitoring & Analytics:

Partner with regional and global teams to monitor KPIs such as UBSO, collection effectiveness, invoicing quality, timeliness, PSI & PAI.

Ensure data visibility for management decisions and global fixes.

Process Transformation & Automation:

Drive continuous improvement and automation initiatives in collaboration with Platforms and execution teams.

Challenge status quo and re-engineer business processes to minimize inefficiencies.

Techno-Functional Leadership:

Translate business requirements into IT solutions across legacy (SAP, Paloma, DTBS, Navigator, LIFT, Transoft, Trinium, MODS, BlueJay, SAP ECC, NetSuite, Workday) and modern platforms (Athena, Cashbox, FSCM, S4 Hana, OTMS, Telikos).

Provide configuration inputs and review solution designs with project delivery teams.

Integration & System Alignment:

Ensure seamless integration of Order to Cash with upstream/downstream processes including billing, dispute management, and customer master data.

Transformation Program Support:

Support ERP rollouts, system upgrades, and major transformation programs impacting Order to Cash.

Customer & Collection Strategy:

Contribute to customer segmentation, Collection strategy, and risk assessment specific to LnS.

Capability Building & Best Practices:

Facilitate global training, capability building, and best practice sharing across geographies.

Establish self-help processes for Areas, Regions, and Products.

Key Measures of Success:

Invoicing Quality Improvement

Invoicing Timeliness Improvement

PSI & PAI Improvement

Enhanced UBSO leading to Collection Effectiveness

Robust data availability for decision-making

Stakeholder Landscape:

Internal: CEN & GSC Sales, Business, Platform FPOs, Commercial, Transformation teams, BRMs, Regional & Area Tops, AFLS Project & Tech Teams.

External: Key Customers, Consultants, Potential Partners.

Required Qualifications & Skills:

• 7-12 years experience in global, matrixed organizations.
• Strong understanding of finance and business drivers in Shipping, Logistics, and Supply Chain.
• Proven change management and transformation capabilities.
• Excellent communication and stakeholder engagement skills.
• Innovative thinker with strong problem-solving and project management abilities.