4 - 9 years
4.0 - 6.5 Lacs P.A.
Pune, Gurgaon, Kolkata
Posted:2 months ago| Platform:
Work from Office
Full Time
Role & responsibilities Location - Bangalore/ Hyderabad/ Gurgaon/ Kolkata Exp - 4+ yrs into B2B/ B2C Collections in international markets call On: 8081340365/ 773852446 B. Com preferred Deep Domain knowledge on OTC processes (Billing, Cash & Collections) Excellent Analytical & Communication skills. JD- Coach and mentor team supervisors. Ensure key operational and customer performance targets are met (KPIs, FCR, Net Promoter Score, Service Levels). Drive Continuous Improvement Initiatives Communicate with the customer on a regular basis to discuss operational issues and Critical Quality delivery, raise issues proactively & build relationships, understand customer issues proactively Set goals for the team and communicate goals on a regular basis Coach & mentor people Motivating team with excellent touch Leading calls with clients and other business functions Preparation of dashboards and ability to understand current Business processes and suggest improvements Manage Day to Day Operations & service delivery for a Team of 100+ employees, who will be in charge for Client Order to Cash process and assess them in accordance Policies & Compliance guidelines and take an action to apply the appropriate policy with high quality, speed, empathy and accuracy. Driving Insights to add/update (Policies, CRM Interface, Widgets, IT/Infra tools, Application optimization) in order to drive effectiveness & efficiencies Responsible for E2E contractual (SLAs, KPIs) & internal metrics, including billing & financials. Preferred candidate profile Perks and benefits
Lavita Dcosta
7 months ago
My experience with ContactX has been extremely negative, and I strongly advise against working there. They haven\u0027t paid my 35 days salary after ...
Shadow Account
7 months ago
Good learning, high incentives, salaries on time. Join the company if you want to work hard and have high integrity. They will not entertain non serio...
Tamanna Bhatt
a year ago
Worst organisation ever, they will take your entire incentives on the name of policy. Don\u0027t go for this organisation
Divya Harake
7 months ago
Great Place to Work .. Management is very supportive.
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