Order To Cash Operations Analyst

 About The Role  

Skill required: Order to Cash - Billing Processing

Designation: Order to Cash Operations Analyst

Qualifications:BCom

Years of Experience:3 to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? To be responsible for the knowledge transfer in the areas of Systems, applications and activities that follow Billing process. Responsible for documentation and changes thereof. Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.Play a key role in the team, being the link between the team and TL and ensure that adequate process knowledge is developed and be the first point of contact for all members. Act as a back for the TL.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable.

What are we looking for? Billing

Perform invoicing related to Sales and/or Other products

Primary responsibility is to raise Core Invoicing and Non-core Invoicing

Other key responsibilities:Cancel-Rebill for Invoice Rejections, manual invoices for Overage orders, EDI Errors and Rejected invoices

Validate Billing request, has been met per the terms and conditions of the contract and policy

Required to analyze and solve lower-complexity problems.

Send Billing pdf for printing and to all distribution channels

Escalate complex issues to the appropriate team and follow up until resolution.

Maintain service level agreements (SLAs) and key performance indicators (KPIs) such as response time and customer satisfaction.

Identify recurring issues and provide inputs for process improvement.

Ensure adherence to company policies, data privacy, and compliance standards.

Contribute to team meetings and training sessions for knowledge sharing3- 5 years of experience in Billing process

Bachelor’s / Master’s degree in Commerce, Finance, Accounting.

Flexible to work in shifts

Knowledge of SAP, Oracle and High radius is an added advantage

Excellent communication skills, verbal and written

Strong interpersonal and problem-solving abilities.

Customer-oriented mindset with empathy and patience.

Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms.

Ability to multitask and manage time efficiently.

Analytical thinking and attention to detail.

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts
 Qualification BCom