Greetings from TVS Electronics! Job Summary: We are seeking a detail-oriented and proactive Order Management Executive to handle end-to-end order fulfilment for Enterprise, Government, and Retail business segments. The role demands effective coordination with internal teams and external stakeholders to ensure timely processing of orders, execution of deliveries, and completion of required documentation to support seamless payment collection. Key Responsibilities: Order Processing & Coordination Receive and validate purchase orders from customers or the Sales team. Ensure timely and accurate generation of sales orders in D365. Coordinate with Production, Warehouse, and Logistics teams for order readiness and dispatch planning. Prioritize orders based on delivery timelines and customer commitments. Delivery Management Track and monitor dispatches to ensure timely delivery to customer locations, including multiple or individual delivery sites. Coordinate with logistics service providers and internal stakeholders for smooth shipment execution. Handle delivery-related escalations or address discrepancies in a timely manner. Documentation & Payment Support Ensure the collection and submission of all required documents (e.g., e-way bills, LRs, delivery challans, GRNs) as per customer-specific guidelines. Upload invoices and related documents in customer portals to facilitate payment processing. Support Sales and Finance teams by ensuring documentation readiness, particularly for Government and Retail segments. Maintain well-organized records for audit compliance and reconciliation. Customer Interaction & Support Communicate proactively with customers regarding order status, delivery schedules, and document requirements. Address customer concerns and coordinate internally for resolution. Reporting & MIS Generate daily reports on order status, pending deliveries, and documentation gaps. Support internal business reviews with clear visibility into the order and delivery pipeline. Preferred Attributes: Experience in handling Government procurement platforms like GeM , e-tendering, or e-procurement portals. Understanding of logistics operations and documentation compliance requirements. Familiarity with Microsoft D365 . Interested candidates can share their resume to nivedita.nair@tvs-e.in Job Type: Full-time Pay: ₹350,000.00 - ₹400,000.00 per year Schedule: Day shift Application Question(s): Are you currently working in the logistics industry? Are you an Immediate Joinee? Current and Expected CTC? Experience: Order Management: 3 years (Required) Work Location: In person