Order Management Executive (Printing Industry)

Company Overview

printing and visual communication company

Order Management Executive

Job Summary

Order Management Executive

This role requires excellent organizational and communication skills, strong attention to detail, and an understanding of printing processes, timelines, and quality standards.

Key Responsibilities

• Receive, review, and enter

  print orders

  from clients into the system accurately.
• Coordinate with the

  design/prepress team

  to ensure artwork and specifications are correct before production.
• Communicate with clients for

  artwork approvals, corrections, or clarification

  on order details.
• Create and maintain

  job tickets, work orders, and production schedules

  .
• Track each order through every stage — from design → print → finishing → dispatch.
• Follow up with the

  production and logistics teams

  to ensure timely job completion and delivery.
• Handle

  change requests, reprints, and rush orders

  efficiently.
• Maintain proper documentation and client records in CRM or order management software.
• Work closely with the

  sales team

  to keep customers informed about job status and resolve any post-delivery issues.
• Provide weekly reporting on order volumes, job turnaround, and customer satisfaction.

Required Skills & Qualifications

• 2+ years of experience in

  order management, print production coordination, or customer service

  (printing industry preferred).
• Strong understanding of

  printing processes

  (digital, offset, large-format).
• Excellent

  English communication skills

  (written & verbal).
• Ability to multitask and manage multiple client orders simultaneously.
• Strong proficiency with

  Excel, CRM, and order management tools

  .
• High attention to detail and ability to maintain accuracy under pressure.
• Proactive problem-solving attitude and strong sense of ownership.

Preferred Qualifications

• Experience with

  web-to-print or B2B portals

  .
• Familiarity with

  artwork proofing, job tickets, and prepress workflows

  .
• Background in customer relationship management or client coordination roles.

Shift Type:

Working Hours:

Days:

Weekend:

Flexibility required for occasional overtime during peak order periods or urgent client requests.