Order Management Engineer

The Opportunity

How You’ll Make An Impact

• Support the execution of Standard Spares and other HV service orders, mainly for the German market
• Processing of orders as per the standard process workflow.
• Ensure sales orders keyed in SAP and order acknowledgements sent to customer in timely manner.
• Clarification of open technical points and ensure orders processed on time for execution.
• Full accountability in managing the orders and customers related to the orders.
• Collaborate with key stake holders to fulfil the orders from customers and meet the Service unit expectations in terms of Cost, Revenue and Quality.
• Manage export controls, identify and mitigate risks for the orders executed.
• Close coordination with SCM & Planning for prioritizing the orders.
• Resolve conflicts proactively and if needed escalate, seek help from Team lead or Management to ensure progress is on track.
• Adhere to the Order management processes in the organization. Ensure implementation and compliance of OHS group guidelines.
• Ensure Hitachi Energy integrity guidelines are followed in the team. Ensure IS security policy followed in the team. Acts as role model for the team.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  

Your Background

• Graduate in Electrical Engineering with minimum 4 - 5 years relevant experience in Order / Project Management.
• Excellent skills in Speaking, Reading and writing English language, German Basic language is added advantage.
• Experience working with Order management related tools and processes.
• Hand on experience of working with SAP SD/ PS module.
• Very good knowledge & experience working with MS office tools.
• Should possess strong communications & negotiation skills to convince customers stakeholders
• Ability to work under pressure to manage customer expectations.
• Proficiency in both spoken & written English language is required.