Oracle Technical Support – Sales & Distribution (OM/INV) + Oracle SOA Developer

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About the Role

We are looking for an experienced Oracle E-Business Suite (EBS) Technical Consultant with strong expertise in Order Management (OM) and Inventory (INV) modules for Production Support, along with hands-on experience in SOA/Webservices and Oracle XML Gateway.

The ideal candidate should have a strong background in troubleshooting, resolving production issues, and enhancing Oracle EBS applications to support business-critical processes.

Key Responsibilities

• Production Support (OM/INV Modules)
• Provide L2/L3 technical support for Oracle EBS Sales & Distribution (Order Management & Inventory).
• Resolve production support tickets (order stuck issues, shipping execution errors, reservation mismatches, interface failures, etc.).
• Troubleshoot order-to-cash cycle issues, working closely with functional teams.
• Perform root cause analysis and deliver permanent fixes for recurring issues.
• Create and maintain technical documentation for ticket resolution and knowledge sharing.
• Oracle Development (SOA, XML Gateway, Integrations)
• Design, develop, and maintain Oracle SOA Suite components for integrations with EBS.
• Develop and support web services (REST/SOAP) for external systems integration.
• Configure and troubleshoot Oracle XML Gateway for inbound/outbound transactions (POs, Sales Orders, Invoices, ASN, etc.).
• Build and enhance PL/SQL packages, interfaces, conversions, extensions, workflows, and reports.
• Collaborate with functional consultants to understand business needs and deliver robust technical solutions.

Required Skills & Experience

• 7+ years of hands-on experience in Oracle EBS Technical (R12.1 / R12.2).
• Strong expertise in Order Management (OM) and Inventory (INV) modules.
• Proven experience in resolving production tickets (at least 3–4 examples expected in interview).
• Proficiency in SQL, PL/SQL, Oracle Forms, Oracle Reports, and BI Publisher.
• Strong knowledge of SOA Suite 11g/12c development (BPEL, Mediator, OSB).
• Experience with Oracle XML Gateway (inbound/outbound integration).
• Knowledge of Order-to-Cash (O2C) and Procure-to-Pay (P2P) flows.
• Experience in API development, web services, and integration troubleshooting.
• Good understanding of performance tuning and error handling in Oracle EBS.
• Strong communication and problem-solving skills with ability to work in cross-functional teams.