Oracle CRX CM Consultant

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We are looking for an experienced and passionate CX CRM Functional Consultant to join our dynamic team. The ideal candidate will have hands-on experience in implementing and supporting Customer Experience (CX) and CRM modules, driving seamless customer engagement across sales, service, marketing, and omnichannel operations.

🔹 Key Modules & Responsibilities:

1. POS (Point of Sale)

• Manage and support POS systems for retail transactions, sales tracking, and customer billing.

• Ensure smooth integration between front-end POS and back-office systems.

2. Omni Channel

• Enable multi-channel integration to provide a unified customer experience across online, offline, and mobile platforms.

• Collaborate with IT and marketing teams to ensure seamless data flow across all customer touchpoints.

3. CRM (Customer Relationship Management)

• Manage and configure CRM systems for effective customer data management, marketing automation, and customer retention.

• Work closely with business users to gather requirements and provide end-to-end CRM solutions.

4. eCommerce & Product Management

• Oversee online store operations, product catalog setup, and digital asset management.

• Ensure alignment of product and pricing data across CRM and eCommerce platforms.

5. Sales & Marketing

• Support sales and marketing campaigns, lead generation, and performance tracking.

• Provide actionable insights to enhance customer acquisition and engagement.

🔹 Requirements:

• 3+ years of experience as a CX or CRM Functional Consultant.

• Strong understanding of CX ecosystem – POS, Omni Channel, CRM, and eCommerce.

• Experience with tools like Oracle CX Cloud, Salesforce, or similar CRM platforms.

• Excellent communication and business analysis skills.

• Ability to work cross-functionally with technical and business teams.

If anyone interested, then connect with our HR Team

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