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Oracle Cloud HCM Helpdesk Consultant

Oracle Cloud HCM Helpdesk Consultant

Inoapps

2 - 6 years

8 - 12 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Training HCM Helpdesk Project documentation System integration Cloud Gap analysis HR Oracle User acceptance testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an Oracle Cloud HCM Helpdesk Lead implementation consultant to join our team who will be responsible for leading the end-to-end implementation of Cloud HCM HR Helpdesk. This role involves working closely with clients to gather requirements, perform gap analysis, design solutions, map business processes, and configure systems. Proven experience in end-to-end Oracle Cloud HCM HR Helpdesk implementations. Strong knowledge of Oracle HCM configurations, setups, and transactions specific to Helpdesk a Oracle Cloud HCM certifications (e.g., Oracle Global Human Resources Cloud Implementation Professional) are highly preferred. Exceptional written and oral communication skills with attention to detail and ability to explain technical concepts to varied audiences. Strong team player with ownership mindset and escalation skills when necessary. Lead end-to-end implementation of Oracles Cloud HCM HR Helpdesk module. Gather requirements, analyse gaps, design solutions, and map existing HR business processes. Design, configure, and test service request workflows, queues, routing rules, and knowledge bases in the Helpdesk module. Build learning structures including courses, offerings, learning paths, specializations, and automated learning assignments. Lead and execute unit, system integration, and user acceptance testing (UAT) for the Helpdesk module. Provide user training and support for both rollouts and live environments. Create and maintain comprehensive project documentation.

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Oracle Cloud HCM Helpdesk Consultant