Operations/Program Manager_Gurgaon

Greetings from HR Central!

An organization pioneering the future with Entrepreneurship Programs and Immersive Internships for High School Students globally is looking for you.

Job Title:

Location:

Experience:

Role:

Purpose:

The Operations Manager

Key Responsibilities:

Program Management

• Oversee the planning, timelines, and delivery of organization's programs across multiple regions.
• Maintain quality and consistency of program execution worldwide.

Partner Coordination

• Supervise reporting and data flow from community and delivery partners into central systems.
• Ensure partners adhere to budgets and performance standards.

Customer Experience & Escalations

• Serve as the main escalation contact for students, parents, and mentors in both paid internships and course programs.
• Handle sensitive issues with professionalism, empathy, and efficiency.
• Collect, analyze, and report customer insights (VoC) to guide program and partner improvements.

Cross-Functional Collaboration

• Work closely with SDRs and the Community Manager to ensure seamless partner onboarding and program delivery.
• Share customer insights with internal teams to drive improvements across sales, community, and operations.

Requirements:

• 3 to 5 years experience in program or operations management (preferably in education, nonprofit, or edtech).
• Strong organizational skills and ability to manage delivery across multiple geographies.
• Experience working with and coordinating external delivery partners.
• Excellent communication, problem-solving, and stakeholder management skills.
• Customer-first mindset, with confidence in handling escalations and feedback.
• Ability to balance competing priorities in a startup environment.

tina.sapra@hr-central.in

1. Current CTC

2. Expected CTC

3. Notice Period

4. Current Location

5. Years of experience in Program or Operations management

6. Years of experience in delivery management

7. Managing delivery across which all geographies

8. Do you have experience in working in a startup environment

9. Do you have experience working with and coordinating external delivery partners

10. Do you have handle customer issues and escalate it.

11. Please describe any one project/ program that you have managed and what was your role into it?

12. Discuss your most outstanding achievement in the current job.

13. Discuss any one challenge faced in the current job and how did you overcome them.

Thanks and Regards,

Tina Sapra

HR Central

https://www.linkedin.com/in/tina-sapra-331954241