Operations Team Lead

You will be joining Global BIFS Academy as an Operations Team Lead based in Nagpur. Your primary responsibility will be to oversee daily operations, manage a team, and ensure customer satisfaction. In addition, you will handle various operational tasks, analyze metrics to enhance performance, and maintain effective communication with team members and stakeholders. This is a full-time on-site position that requires immediate joiners. To excel in this role, you should possess strong customer satisfaction and communication skills, proficiency in operations management and people management, as well as strong analytical abilities. Experience in leading teams and managing operations is crucial, along with a Bachelor's degree in Business Administration, Management, or a related field. Prior experience in the banking or financial services industry would be advantageous. Your excellent organizational and multitasking skills will be key to succeeding in this position.,