Operations Support Professional

AMERICAN EXPRESS

1 - 5 years

3 - 7 Lacs

gurugram

Posted:1 month ago| Platform:

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Skills Required

analytical skills career development automation operational excellence jlpt finance reconciliation wellness customer experience japanese

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you make an impact in this role

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they take preventive measures to avoid future overdue with accounts that have a high exposure.
In Global Payment Services we are responsible for processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly, balances updated and further spend is enabled. Our mission is to process remittance payments quickly, accurately, and efficiently. We aim to provide exceptional customer experience leveraging new capabilities, automation, and digital payment innovation, while delivering top-end operational excellence.
As a member of the Payments Operations team, you will report to the Team Leader and be responsible for the day to day-to-day processing of remittances for Japan Market.
Shift Timings:
7:30am to 4pm
Language Requirements
: Advanced level of English Japanese Language JLPT N3

Responsibilities:

Utilize Amex internal and external platforms to conduct research to identify relevant Customer / Client accounts to be credited
Accurately allocate and process payment credits to card accounts within SLAs
Handle client correspondence via email and re-educate customers on payment behaviors
Support account balancing / reconciliation activities in collaboration with the accounting team (GFO)
Handle payment queries, disputes, and investigations for internal and external customers
Achieve key performance metrics in line with team scorecards
Adherent to the strict compliance regulations and culture, ensuring controls completed daily
Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies
Escalate any market impact in a timely manner and keep GPS leadership informed of issues
Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels

Minimum Qualifications

Business Japanese, Speaking Writing. Minimum JLPT N3
B.COM Graduate

Preferred Qualifications

The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
A high level of numeracy and analytical skills is required
Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
Ability to identify, gather and analyze complex information
High level of customer focus with excellent problem-solving skills
Ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department
Ability to work as part of a team ensuring team goals are achieved

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