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Deutsche Bank
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Operations Service Specialist, AVP

Operations Service Specialist, AVP

Deutsche Bank

6 - 11 years

27 - 32 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

confluence sql oracle database unix jira project management service operations customer service dbms problem management sales incident management service delivery splunk troubleshooting coaching agile software project management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role :
Job TitleOperations Service Specialist, AVP
LocationBangalore, India
Role Description

Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet.

The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

What well offer you
As part of our flexible scheme, here are just some of the benefits that youll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery

Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents

Ensure analysts are using the correct troubleshooting methods and processes

Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues

Overview of areas that need monitoring, reporting and improvement

Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary

Your skills and experience

Experience with multiple technology stacks (UNIX, job monitoring, SQL, DB2/Oracle database, Geneos)

Working knowledge of standard tools (Service-Now, Confluence, JIRA, splunk)

ITIL qualified desirable

English language skills mandatory, German CEFR A1 level preferred (higher desirable)

Education

Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

How well support you

A culture of continuous learning to aid progression

https://www.db.com/company/company.htmlWe strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

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Operations Service Specialist, AVP