Operations Service Specialist, AVP

**Job Description:** As an Operations Service Specialist at AVP level in Pune, India, you will be part of the Private Bank Germany Service Operations team, providing 2nd Level Application Support for various business applications used in branches, by mobile sales, or via the internet. Your main responsibilities will include ensuring the stability of the applications through Incident Management and Problem Management processes, leveraging your in-depth application knowledge and understanding of the supported business processes. **Key Responsibilities:** - Monitor production systems for performance, availability, and anomalies - Collaborate with development teams for bug fixes and enhancements - Provide application support by handling and consulting on BAU, Incidents/emails/alerts - Act as an escalation point for user issues and requests - Manage and mentor regional L2 team - Define, document, and maintain procedures, SLAs, and knowledge base - Build and maintain effective relationships with stakeholders - Manage incidents through resolution and post-mortems - Drive the development and implementation of tools and best practices - Assist in approving new releases and production configuration changes - Review and analyze service requests and issues - Review existing monitoring for the platform and make improvements - Work in shifts covering EMEA hours **Qualifications Required:** - Hands-on experience in Banking domain and technology, with credit card business and operations knowledge - Experience with log analyzers such as Splunk, container platforms like Kubernetes/OpenShift, Observability tools like NewRelic, job scheduling tools, SQLs/Oracle DB - Strong knowledge in incident management processes, ITIL concepts, application monitoring, performance, troubleshooting, and root cause analysis - Excellent problem-solving abilities, strong communication skills, ability to prioritize tasks, and manage time effectively - Bachelors degree in IT or Computer Science related discipline (Note: Additional details of the company have been omitted as they were not present in the provided job description.),