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3 Incident Management Processes Jobs

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L2 Support System Administrator

Confidential

3.0 - 7.0 years

Pune, All india

On-site

As a Level 2 Support Analyst, your role involves providing support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and utilizing SQL databases. Your key responsibilities include: - Troubleshooting and resolving application issues to ensure minimal disruption to business operations. - Monitoring application performance and system health to proactively identify and address potential issues. - Collaborating with L1 support, development teams, and stakeholders to resolve complex technical problems. - Performing root cause analysis for recurring issues and implementing permanent solutions. - Developing and maintaining documentation for troubleshooting st...

Posted 5 days ago

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Application Tech Support Practitioner

Accenture services Pvt Ltd

0.0 years

Gurugram, Haryana, India

On-site

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involv...

Posted 3 weeks ago

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Technology Operations Associate Manager

Wells Fargo

2.0 - 4.0 years

Hyderabad, Telangana, India

On-site

About This Role Wells Fargo is seeking a Technology Operations Associate Manager In this role, you will: Supervise team and oversee processes to ensure timely completion, quality and compliance in Technology Operations Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services Identify opportunities for process improvement and risk control development Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client-facing and internal applications consumed by the Business Manage backups and recovery, ensure reco...

Posted 1 month ago

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