Operations Project Manager

As an Operations Project Manager at EC-Council, you will play a crucial role in leading and driving cross-functional projects to support the growth and scalability of the business. You will collaborate with various teams such as Fulfilment & Packaging, Governance, Legal, Customer Support, and Marketing, as well as external partners like suppliers and customers. **Key Responsibilities:** - Work with the Operations Leadership Team to identify, scope, and launch projects aligned with business growth objectives. - Lead cross-functional initiatives across departments and external partners from concept to completion. - Develop and manage detailed project plans with tasks, timelines, resources, ownership, and budgets. - Coordinate internal and external resources for effective project execution, including collaboration with suppliers and contract manufacturers. - Ensure alignment across teams including Fulfilment, Packaging, Legal, Governance, Customer Support, and Marketing. - Proactively remove obstacles, manage escalations, and balance competing priorities for teams. - Review, optimize, and document processes & transactional workflows. - Contribute to the enhancement of project management tools, templates, and processes. - Track and report on project metrics like scope, schedule, risks, resource allocations, budget, and customer impact. - Ensure projects are executed without impacting customer delivery or quality. **Qualifications required:** - MBA from a reputed business school. - PMP certification will be a plus. - Minimum 10 years of experience in project or operations management within cross-functional and fast-paced environments. - Demonstrated experience in stakeholder management, project scoping, and process improvement. - Strong command of Microsoft Office and project tools such as Jira, Asana, MS Project, or Zoho. - Proven track record of leading projects spanning internal departments and external partners. - Expertise in project planning and execution with a focus on timely, cost-effective, and high-quality delivery. - Excellent communication skills with experience presenting to senior leadership. - Proficiency with project management tools. - Strong analytical and organizational capabilities with attention to detail.,