Operations Manager

Designation

Location

CTC

About Zolostays:

Zolostays is India’s leading provider of managed co-living spaces, redefining urban living by offering fully-furnished, hassle-free homes designed for young professionals and students alike. At Zolo, we strive to build vibrant communities that help people live, work, and grow together comfortably and conveniently.

About the Line of Business (LOB) – Student Housing:

Student Housing vertical

Key Responsibilities:

• Lead and manage a team of Resident Managers, Housekeeping staff, and on-ground operational teams (approx. 15+ members).
• Create and implement SOPs, checklists, and training manuals to maintain high standards of service.
• Conduct regular team training to improve service delivery and operational excellence.
• Ensure quick and effective resolution of student and parent concerns, complaints, and queries.
• Build strong vendor relationships, manage billing, payments, and ensure timely service delivery.
• Focus on student retention by delivering a positive experience that encourages students to renew leases until course completion.
• Coordinate closely with internal cross-functional teams (Support, Procurement, Finance, etc.) for smooth operations.
• Monitor expenses, identify cost-saving opportunities, and ensure the property operates within budget.
• Visit and audit multiple properties regularly to maintain standards and compliance.
• Ensure food services meet students’ preferences and quality standards.
• Maintain all necessary reports and records using basic Excel functions (VLOOKUP, HLOOKUP, etc.).

Skills/Qualifications:

• Bachelor’s Degree in Hotel Management, Business Administration, or a related field preferred.
• 4+ years of field operations experience; minimum 2-3 years in a customer-facing role.
• Prior experience in hospitality, retail operations, facility management, or student accommodation is preferred.
• Strong people management and vendor management skills.
• Strong sense of ownership, service mindset, and an ability to connect with students.
• Flexible, self-driven, and comfortable working in a dynamic environment.