Operations Manager - South

Rentokil Initial

2 - 5 years

5 - 6 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

training lead generation service level team management client relationship management audit compliance branch operations business development lead machinery back office operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversee overall branch operations, including team supervision, petty cash approvals, and technician coordination through daily briefings and regular meets to foster team bonding.
Build and maintain strong client relationships through regular visits, lead generation via existing clients, organizing awareness campaigns, and promptly addressing complaints within the minimum turnaround time (TOT).
Conduct service-level reviews and share updates on new products during client interactions, ensuring continued engagement and satisfaction.
Organize demonstrations at client locations and coordinate Safety, Health, and Environment (SHE) initiatives for the branch.
Review and approve Credit Note (CN) cases in compliance with company policies.
Perform monthly audits and maintenance of machinery/equipment, and oversee audits of branch assets, including those held at or retrieved from client sites (especially from terminated accounts).
Conduct regular checks of processes to ensure SOP compliance, along with inspections of staff uniforms, tool kits, and stock/inventory levels.
Conduct training for branch team members (Back Office Operations and Technicians).

Key Result Areas:

Client Relationship Management
Business Development & Lead Generation
Training for Branch Team Members
Team Management
Compliance & Audit Readiness
Competencies (Skills essential to the role):
Strong English communication and organisational skills
Familiarity with the local working area
Effective training abilities
Team management experience
Educational Qualification / Other Requirement:
Graduate in any field
Minimum 2-5 years of experience
Familiarity with the local working area
Local language proficiency
Role Type / Key working relationships:
Internal team
External stakeholders

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