Operations Manager

Position- Operation Manager

Location- Mumbai, Bangalore

Experience- 5+ Years

Role Purpose

Operations will be responsible for driving customer satisfaction, profitability, revenue growth, cost control, and people management by ensuring strict adherence to operational standards and company policies.

Key Responsibilities

• Ensure consistent delivery of high-quality customer service as per company standards across all operational areas
  
• Identify improvement areas for customer satisfaction and implement effective action plans
  
• Drive 100% execution of SOPs to ensure error-free operations
  
• Maintain cleanliness, hygiene, safety, and security standards through regular training and audits
  
• Monitor operational costs and implement cost-control initiatives to improve profitability
  
• Analyze unit performance in terms of revenue, growth, and market share and execute improvement strategies
  
• Ensure 100% manpower availability in coordination with HR and develop team capabilities
  
• Manage rostering, employee engagement, and retention initiatives
  
• Train teams on safety, emergency, and compliance procedures
  
• Coordinate with external vendors, agencies, and partners for smooth operations
  
• Ensure availability and compliance of all statutory licenses and audits
  
• Maintain strong internal and external stakeholder relationships
  

Skills & Competencies

Soft Skills

• Strong leadership and people management skills
  
• Excellent communication and interpersonal abilities
  
• Detail-oriented with problem-solving mindset
  
• Team player with learning agility
  

Technical Skills

• Operations Management
  
• P&L Management
  
• Cost Control & Revenue Enhancement
  
• Team Supervision & Performance Management