Operations Manager

Key Responsibilities:

• Oversee daily hiring operations across TA department
• Develop and implement efficient operational systems, processes, and best practices
• Monitor performance metrics and generate regular reports for senior management
• Manage budgets, forecasts, and financial reporting for operations
• Coordinate with cross-functional teams to ensure smooth workflow and communication
• Evaluate and improve operational efficiency and productivity
• Ensure compliance with legal and regulatory requirements
• Hire, train, and supervise staff; manage team performance and
• Collaborate with leadership to set and review strategic goals

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred)
• Proven experience (4+ years) in operations or similar managerial role
• Strong leadership, decision-making, and organizational skills
• Proficient in MS Office and operational software (e.g., ERP systems)
• Excellent communication and interpersonal abilities
• Strong problem-solving skills and attention to detai

Preferred Skills:

• Experience in Ed tech or Startup
• Familiarity with lean management or Six Sigma methodologies
• Financial acumen and ability to interpret data analytics
• Strong analytical skills with experience in using dashboards and KPIs to track performance
• Proficiency in Excel, Google Sheets, and basic SQL or BI tools (Tableau, Power BI)
• Strong cross-functional coordination (between marketing, academics, tech, and sales)
• Clear and timely internal and external communication, especially with faculty and learners